A guest user is prompted to enter their name. However, whenever a logged in user enters a comment it is listed as 'anonymous'.
If 'name' is listed as a required field, an error message appears saying "some of field value is invalid"
The problem persists with all other plug ins disabled and the cache purged. I am using the default WordPress Twenty Twenty theme
Can you please assist with debugging this issue
Ross
Could you please end the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.
Hi Ansi,
I've done as you suggested but not received any response from wpDiscuz...
Ross
Problem with wpDiscuz plug in: Comments by Logged in User list Author as "Anonymous"
sent
Wednesday, 4 November 2020 at 9:00 pm
We've found your email and check the issue. For some reason, the user is not being recognised as a logged-in user in AJAX request, it is being considered as a guest. Please contact your server support and let them know about the issue.
Hi Anti, interesting that it would an issue with the server, seeing as WordPress native comments do not have this issue and the problem occurs only with wpDiscuz.
Can I get a refund? wpDiscuz does not appear to work.
As I've already mentioned it was a server configuration issue. I've asked the developers to install and fix the issue via the Really Simple SSL plugin. So now you can see the issue is solved.
So you should either contact the hosting support and ask them to configure it correctly or keep activated the plugin I've mentioned.
Thanks Asti,
For other forum users with this issue, here are the settings used by the Really Simple SSL plug in to resolve the problem.
