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How-to and Troubleshooting

Last Post by Asti 4 years ago

12 Posts

4 Users

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Cassidybrynn1

(@cassidybrynn1)

Posts: 8

Active Member

Topic starter

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[#1635]

Hello! I'm a huge fan of WPDiscuz, but lately I've been having some issues with comments not displaying. It appears as though the comments don't show until the reader comments? I've gone through all of the settings and can't seem to figure out why. I would like all of the comments to load, and then load as lazy scroll. I don't want the user to have to click anything to read them.

I have comments on this page so you can see what it looks like now: https://www.hippieonholiday.com/advanced-keyword-research-training/

Thanks!

Posted : 03/02/2021 12:05 am

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Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@cassidybrynn1,

Please deactivate the cache plugin and check again. Let us know if the cache plugin caused the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 03/02/2021 11:29 am

Cassidybrynn1

(@cassidybrynn1)

Posts: 8

Active Member

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Hello,

I went ahead and deactivated my caching plugin. The issue is still persisting, no change.

Posted : 05/02/2021 1:25 am

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@cassidybrynn1,

Then you'll need to deactivate the plugins one by one and check after each deactivation to find a problem maker.

Please keep the cache plugin deactivated in the testing process.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 05/02/2021 2:23 pm

Cassidybrynn1

(@cassidybrynn1)

Posts: 8

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Topic starter

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@asti The thing is I actually just moved to a new site and already activated the plugins 1 by 1. I will try again starting with WP Discuz now...

With ALL other plugins deactivated the issue with the comments persists.

Posted : 06/02/2021 6:51 am

Cassidybrynn1

(@cassidybrynn1)

Posts: 8

Active Member

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I tried changing it from lazyload to "view comments" and the view comments button still won't make the comments appear. The only way I can get comments to appear is by clicking the "oldest" or "newest" sort setting.

Posted : 06/02/2021 7:30 am

Cassidybrynn1

(@cassidybrynn1)

Posts: 8

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Also, I love the inline commenting feature but hate the "Read More" that appears over the comment. Is there a way to disable this?

Posted : 06/02/2021 7:33 am

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@cassidybrynn1,

You can use the CSS code below:

#wpdcom .wpd-comment-text .wpd-inline-feedback-wrapper {
    display: none;
}

Put the code in the Top Admin Bar > Customize > Additional CSS > "Additional CSS" textarea, save it, delete all caches and check again.

Please don't forget to press Ctrl+F5 (twice) on the frontend before checking.

Regarding the first question. Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 06/02/2021 4:51 pm

Cassidybrynn1

(@cassidybrynn1)

Posts: 8

Active Member

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@asti

Thanks for that code! Definitely looks a lot nicer.

Sending the email now. Thank you for helping me fix this!

Posted : 09/02/2021 12:55 am

Asti reacted

kweber

(@kweber)

Posts: 10

Active Member

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@cassidybrynn1 Were you able to resolve the issue of the comments not showing until you clicked on the sort settings? I am having that same problem and Asti is telling me it's not a problem with their plugin. Thanks for any help you can provide!

Posted : 21/06/2021 5:55 pm

stanbrid

(@stanbrid)

Posts: 29

Eminent Member

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Where do you find Top Admin Bar > Customize > Additional CSS > "Additional CSS"? I can't find Top Admin Bar anywhere in the settings UI

Posted : 21/01/2022 12:53 am

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@stanbrid,

Please read this article: https://marklchaves.medium.com/adding-custom-css-to-your-wordpress-website-how-to-guide-a50b474af36d#:~:text=1)%20WP%20Admin%20%3E%20Appearance%20%3E%20Customize%20%3E%20Additional%20CSS&text=Log%20into%20your%20WP%20Admin,to%20save%20and%20go%20live.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 21/01/2022 11:52 am