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[Solved] Comments are not registered and simply vanish after the user hits the submit button

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 5 years ago

4 Posts

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kaihitzer

(@kaihitzer)

Posts: 2

New Member

Topic starter

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[#1579]

When I initially tested the system while building my blog I encountered no issues. Now the first two posts have been published, and I have been contacted by people trying to post without any success, so I tested this again myself. As soon as I hit the submit button, all content in the input field vanishes. Also, no comments are registered in the backend as pending, either. You can take a look here at the video: https://we.tl/t-wVASBgf4j7

Best from Germany, Kai

Posted : 20/01/2021 7:40 pm

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Asti

(@asti)

Posts: 8281

Illustrious Member Support

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@kaihitzer,

This is a plugin conflict for sure. Please deactivate the plugins one by one and check after each deactivation to find a problem maker. First of all, deactivate the SG Optimizer and security/antispam plugins.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 21/01/2021 11:23 am

kaihitzer

(@kaihitzer)

Posts: 2

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Hi Asti!

Thanks for getting back to me. I found a clue in this thread: https://wpdiscuz.com/community/troubleshooting/subscribers-comments-are-not-showing/#post-6111

Guess what: I was running the same plugin for reCaptcha - "Advanced noCaptcha & invisible Captcha"

Switched to reCaptcha Pro by BestWebSoft now and everything runs smoothly...

Thank you for the clues, Kai

Posted : 21/01/2021 11:43 am

Asti

(@asti)

Posts: 8281

Illustrious Member Support

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Thank you for letting us know. Glad to hear that the issue is solved.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 21/01/2021 11:48 am