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[Solved] Comment form not showing up - some sort of interaction with WP Rocket caching

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How-to and Troubleshooting

Last Post by Asti 6 years ago

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Posts: 8

eschlange

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Sep 21, 2020 11:53 pm

(@eschlange)

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Joined: 6 years ago

[#890]

Hi Folks,

In the past few weeks, I've noticed an issue on my site that is preventing people from commenting. The comment field on posts is showing like what I've attached - just a blank gravatar, no comment field:

But then, if I click WP Rocket's "purge this URL" option, I get the second attachment - which shows the comment field.

I haven't changed any WP Rocket settings. Any idea what could be causing this? It's a big issue for me, as it's preventing people from commenting on the site!

The above screenshots were taken from this page: https://zwiftinsider.com/get-an-edge/

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eschlange

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Sep 22, 2020 12:03 am

(@eschlange)

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Joined: 6 years ago

Update on this - I disabled WP Rocket and the issue was still happening, so I dug a little more and discovered that when I purge the URL from my Nginx cache, that's what fixes it. So the problem is in the Nginx caching, not WP Rocket.

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eschlange

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Sep 22, 2020 12:17 am

(@eschlange)

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Digging still further, I'm seeing the issue even with all caching plugins turned off.

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Asti

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(@asti)

Joined: 8 years ago

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Posts: 8294

Sep 22, 2020 12:00 pm

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eschlange

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@eschlange,

Please navigate to Dashboard > wpDiscuz > Settings > General Settings tab, disable the following two options:

minify JS and CSS Files to Optimize Page Loading Speed
combine JS and CSS Files to Optimize Page Loading Speed

Then, delete all caches, and let us know.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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eschlange

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Sep 22, 2020 7:21 pm

(@eschlange)

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Joined: 6 years ago

I think this has fixed it... awesome! I'll reply here if I see the issue again.

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Asti

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(@asti)

Joined: 8 years ago

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Sep 23, 2020 11:56 am

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eschlange

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@eschlange,

We still see some js errors on your website. Please properly delete all caches reset all minification files and check the console to see if the issue is solved or not.

Watch this video: https://www.screencast.com/t/XU3FUKzICRQz

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.