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Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi there,
We enabled comment editing (set for 15 minutes), but when a guest or registered user attempts to edit their comment within the allotted time, they keep getting the error:
"Sorry, this comment can no longer be edited." -- as shown here.
What's going on? Kindly advise and provide a fix.
Thank you.
for some reason, we're not able to login to your website and check the issue. Please send some testing user (like subscriber) login details to info[at]gvectors.com email address.
Apologies. Please try again. Please visit this page, login as a guest, and confirm our issue (i.e., cannot edit comment within 15-minute window).
Thank you!
Note: To further assist you, these are the Comment Moderation settings we have selected for our website.
ok @aerostar,
Please send the admin login details to info[at]gvectors.com email address. We'll check the issue.
You have them. Noticed you are logged in now. Looking forward to your feedback.
Please don't forget to check the issue as a Guest user, not a logged in user.
Thank you!
The user doesn't have an administrator user role. Please change the role and let us know.
Please log out from our website when not troubleshooting your plugin.
Yes, we see the issue. We'll need to find the reason for the issue.
We have granted Administrator access to info[at]gvectors.com.
Note: I'm subscribed to this topic, yet I'm not receiving email updates from you. To get updates, I have to visit this forum every time. What am I doing wrong, or, how can I verify my subscription settings. There are a LOT of icons, links, and buttons to click 🙂
Update:
Concerning not receiving emails from this forum, we found the issue. Your emails are being sent to our Spam folder, yet we have never flagged your emails as Spam. You may want to look into this. We are using a Yahoo email account. It's my understanding Yahoo mail filters are too restrictive.
Cheers!
Please log out from our website when not troubleshooting your plugin.
We have logged you out at this time.
Thank you.
Please open a plugin editing feature, to allow the developers to check the issue.
More info in this article: https://www.ionos.com/community/websites-ecommerce/wordpress/activate-wordpress-theme-and-plug-in-editor/
Due to our time difference, we are unable to support you when you're logged in. Therefore, we are creating a staging website for you where you can edit the plugin. Info will be sent to support[at]wpdiscuz.com.
PS: We noticed you attempted to submit three (3) test comments. They have been deleted since the "editing" clock for each comment has expired. The staging website will allow you to perform complete testing/editing of your plugin.
Thank you for your patience and assistance!
Therefore, we are creating a staging website for you where you can edit the plugin. Info will be sent to support[at]wpdiscuz.com.
Thank you for understanding. Please send the login details to info[at]gvectors.com email address.
Thank you very much @aerostar,
We've found the reason for the issue. We'll fix it in the next update.
Glad we could help. Viewed your fix. Wow, just wow!
Looking forward to your next update.
Have a great weekend.
Cheers!
Update: We migrated your fix (our staging site) to our live site, but the Article Rating stars still appear broken.
Can you advise what was the fix? (File or Code Change).
We'd like to re-check and re-implement your fix (back-end) until your plugin update is released.
Thank you!
This requires large customization in plugin codes. There is no simple solution we can provide you.
You'll need to wait for the next update.
