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Comment counter is showing 8 in all post.

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Guy Behar
Posts: 10
Topic starter
(@guy-behar)
Active Member
Joined: 2 months ago

Hi

Comment counter is showing 8 in all post.

Even when post has more comments

Even when post has no comments

Thanks

Guy

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15 Replies
Asti
Posts: 3913
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

Please leave your website URL to allow us to check the issue. 

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Guy Behar
Posts: 10
Topic starter
(@guy-behar)
Active Member
Joined: 2 months ago
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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3913

@guy-behar

Could you please deactivate the cache plugin and check again? 

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Guy Behar
Posts: 10
Topic starter
(@guy-behar)
Active Member
Joined: 2 months ago

Did It (WP-Rocket)

No change

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3913

@guy-behar,

We don't find such an issue on our test websites. Could you please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us? You can use Duplicator to create that site.

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Guy Behar
Posts: 10
Topic starter
(@guy-behar)
Active Member
Joined: 2 months ago

Hi

This is a very unusual request....

Is there another way t go thru this?

Thanks

Guy

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Guy Behar
Posts: 10
Topic starter
(@guy-behar)
Active Member
Joined: 2 months ago

Please Note

I added a comments widget to check if the problem is from wordpress DB.

There is a difference in the count. wordpress is showing the right number

Please see screenshot

Screen Shot 2021 10 10 at 9.20.43
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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3913

@guy-behar,

This is a cache issue for sure.  Please watch this video: https://www.screencast.com/t/Mvl9PLLz  

Once we publish the comment the count is updated as well. There is no issue with wpDiscuz for sure. We've just asked you for admin details to point you how you can solve the issue. 

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Guy Behar
Posts: 10
Topic starter
(@guy-behar)
Active Member
Joined: 2 months ago

Hi

Thank you for the screencast. I really appreciate the effort.

I understand the case of post with no comments as the example you sent

But what about the screenshot i have send you? Post with 21 active comments and the counter shows only 8. 

this goes for all post with more than 8 comments

How do you suggest to solve this?

Thanks

Guy

 

 

 

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