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How-to and Troubleshooting
Last Post by Asti 3 years ago
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Posts: 10
 Guy Behar
Topic starter
Oct 08, 2021 5:50 am
(@guy-behar)
Active Member
Joined: 3 years ago

Hi

Comment counter is showing 8 in all post.

Even when post has more comments

Even when post has no comments

Thanks

Guy

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comment counter
15 Replies
Asti
Posts: 7673
 Asti
Support
Oct 08, 2021 7:44 am
(@asti)
Illustrious Member
Joined: 7 years ago

Please leave your website URL to allow us to check the issue. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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Posts: 10
 Guy Behar
Topic starter
Oct 08, 2021 8:21 am
(@guy-behar)
Active Member
Joined: 3 years ago

https://lizapanelim.com/

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7673
Asti - X.com
Oct 08, 2021 9:20 am
Reply toGuy Behar

@guy-behar, 

Could you please deactivate the cache plugin and check again? 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Reply
Posts: 10
 Guy Behar
Topic starter
Oct 08, 2021 10:51 am
(@guy-behar)
Active Member
Joined: 3 years ago

Did It (WP-Rocket)

No change

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7673
Asti - X.com
Oct 09, 2021 11:03 am
Reply toGuy Behar

@guy-behar,

We don't find such an issue on our test websites. Could you please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us? You can use Duplicator to create that site.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Reply
Posts: 10
 Guy Behar
Topic starter
Oct 10, 2021 6:10 am
(@guy-behar)
Active Member
Joined: 3 years ago

Hi

This is a very unusual request....

Is there another way t go thru this?

Thanks

Guy

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Posts: 10
 Guy Behar
Topic starter
Oct 10, 2021 6:24 am
(@guy-behar)
Active Member
Joined: 3 years ago

Please Note

I added a comments widget to check if the problem is from wordpress DB.

There is a difference in the count. wordpress is showing the right number

Please see screenshot

Screen Shot 2021 10 10 at 9.20.43
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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7673
Asti - X.com
Oct 10, 2021 12:41 pm
Reply toGuy Behar

@guy-behar,

This is a cache issue for sure.  Please watch this video: https://www.screencast.com/t/Mvl9PLLz  

Once we publish the comment the count is updated as well. There is no issue with wpDiscuz for sure. We've just asked you for admin details to point you how you can solve the issue. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Reply
Posts: 10
 Guy Behar
Topic starter
Oct 10, 2021 1:36 pm
(@guy-behar)
Active Member
Joined: 3 years ago

Hi

Thank you for the screencast. I really appreciate the effort.

I understand the case of post with no comments as the example you sent

But what about the screenshot i have send you? Post with 21 active comments and the counter shows only 8. 

this goes for all post with more than 8 comments

How do you suggest to solve this?

Thanks

Guy

 

 

 

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