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[Solved] Captcha error

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Last Post by Asti 5 years ago

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alice79b

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Jul 20, 2021 12:20 pm

(@alice79b)

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Joined: 5 years ago

[#2254]

Hi,

I didn't make any change to my website in last few weeks, but today, out of the blue, it looks impossibile to comment. Every time I try to add a comment, it appear an error message like this: "Captcha error. Try again".

I tried hiding the captcha for loggedin user, but same error.
I tried deactivating the recaptcha plugin in the website, but same error.
I tried checking key code activation, same error again.

What's the problem then? Can you help me, please?

Thank you,

Alice

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captcha error

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Posts: 8296

Asti

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Jul 20, 2021 12:25 pm

(@asti)

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Joined: 8 years ago

@panbrioche,

It seems you've some captcha plugins installed on your website. Please check the list of plugins, deactivate the captcha plugins and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 14

alice79b

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Jul 20, 2021 12:38 pm

(@alice79b)

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Thanks for the prompt reply.
I deactivated the captcha plugins, but the problem persists.

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Asti

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(@asti)

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Jul 20, 2021 12:41 pm

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@panbrioche,

Have the caches been deleted?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 14

alice79b

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Jul 20, 2021 12:45 pm

(@alice79b)

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Yes, cache is clean

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Asti

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(@asti)

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Jul 20, 2021 12:48 pm

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@panbrioche

Please leave some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 14

alice79b

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Jul 20, 2021 12:51 pm

(@alice79b)

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Of course! You can try here: https://panbrioche.com/pane-di-hokkaido-con-lievito-madre-liquido/

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Asti

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(@asti)

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Jul 20, 2021 1:00 pm

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@panbrioche

We still see some other reCAPTCHA installed on your website. Please watch this video: https://www.screencast.com/t/i0MoaU23e1ij

Please deactivate either the wpDiscuz reCAPTCHA or the other reCAPTCHA.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

alice79b

(@alice79b)

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Posts: 14

Jul 20, 2021 1:04 pm

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@asti thanks!

I'll check again.
Can you tell me how to deactivate wpDiscuz reCAPTCHA? I can't find the option into settings page.

Asti

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(@asti)

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Jul 20, 2021 1:09 pm

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@panbrioche,

It's located in the Dashboard > wpDiscuz > Settings > reCAPTCHA admin page. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/google-recaptcha/#request-method

But I highly recommend you deactivate the other reCAPTCHA plugin for comment section.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

alice79b

(@alice79b)

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Posts: 14

Jul 20, 2021 1:17 pm

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Screenshot 2021 07 20 at 11.15.10

About wpDiscuz settings, i find only these options to set, but even if i turn them off, the problem persistes.

And the only reCAPTCHA available in plugins page is deactivated now. If there is another one, I can't find it. Any suggestion about that?

Asti

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(@asti)

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Jul 20, 2021 1:35 pm

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@panbrioche,

Please leave a screenshot of the list of the active plugins.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

alice79b

(@alice79b)

Joined: 5 years ago

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Posts: 14

Jul 20, 2021 3:08 pm

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Screenshot 2021 07 20 at 13.07.28

Screenshot 2021 07 20 at 13.08.06

Screenshot 2021 07 20 at 13.07.59

Screenshot 2021 07 20 at 13.07.49

Screenshot 2021 07 20 at 13.07.40

Here they are! Thanks!

Asti

Support

(@asti)

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Posts: 8296

Jul 20, 2021 3:14 pm

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@panbrioche,

Have you deleted all caches after you've deactivated the plugin?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

alice79b

(@alice79b)

Joined: 5 years ago

Active Member

Posts: 14

Jul 20, 2021 3:28 pm

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@asti Yes 🙁

alice79b

(@alice79b)

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Posts: 14

Jul 20, 2021 3:33 pm

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@asti I've deactivated the reCAPTCHA plugin, and I turned off the three options about captcha on wpDiscuz admin page. But when I'm on an article page, I still see the captcha symbol at bottom right. I can't say where it comes from. But there isn't anymore in any other kind of page, so I wander if it come from wpDiscuz in some way.

I've about 1000 comments through wpDiscuz. I'd really like to fix the problem and keep using it.

alice79b

(@alice79b)

Joined: 5 years ago

Active Member

Posts: 14

Jul 20, 2021 4:04 pm

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@asti I've checked inside any single plugin and I deactivated other captcha. Now you can't see it anywhere. But when I try to add a comment, still the error message is there.

Asti

Support

(@asti)

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Posts: 8296

Jul 20, 2021 5:18 pm

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@panbrioche,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

alice79b

(@alice79b)

Joined: 5 years ago

Active Member

Posts: 14

Jul 21, 2021 11:31 am

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@asti Hello! Yesterday I sent the email!
Please, let me know!

Really thank you.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8296

Jul 21, 2021 12:33 pm

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Thank you @panbrioche,

The issue is caused by the "Verifica utente" plugin. Now it's disabled and everything is working fine. Watch this video: https://www.screencast.com/t/QyufmooJjOnr

Please contact the plugin support and ask the to check the issue.

The testing comments made by us have been already removed.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

alice79b

(@alice79b)

Joined: 5 years ago

Active Member

Posts: 14

Jul 21, 2021 12:35 pm

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@asti what a bad news! I can't stop user verification. But fine, thanks for the help and finding the problem! Really thanks.

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8296

Jul 21, 2021 12:37 pm

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Probably you can install some other verification plugin until the support of the current plugin responses?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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Sorry, fixed 🙂

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