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[Solved] Captcha error

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How-to and Troubleshooting

Last Post by Asti 5 years ago

22 Posts

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alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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[#2254]

Hi,

I didn't make any change to my website in last few weeks, but today, out of the blue, it looks impossibile to comment. Every time I try to add a comment, it appear an error message like this: "Captcha error. Try again".

I tried hiding the captcha for loggedin user, but same error.
I tried deactivating the recaptcha plugin in the website, but same error.
I tried checking key code activation, same error again.

What's the problem then? Can you help me, please?

Thank you,

Alice

Posted : 20/07/2021 12:20 pm

Topic Tags

captcha error

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@panbrioche,

It seems you've some captcha plugins installed on your website. Please check the list of plugins, deactivate the captcha plugins and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/07/2021 12:25 pm

alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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Thanks for the prompt reply.
I deactivated the captcha plugins, but the problem persists.

Posted : 20/07/2021 12:38 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@panbrioche,

Have the caches been deleted?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/07/2021 12:41 pm

alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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Yes, cache is clean

Posted : 20/07/2021 12:45 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@panbrioche

Please leave some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/07/2021 12:48 pm

alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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Of course! You can try here: https://panbrioche.com/pane-di-hokkaido-con-lievito-madre-liquido/

Posted : 20/07/2021 12:51 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@panbrioche

We still see some other reCAPTCHA installed on your website. Please watch this video: https://www.screencast.com/t/i0MoaU23e1ij

Please deactivate either the wpDiscuz reCAPTCHA or the other reCAPTCHA.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/07/2021 1:00 pm

alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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@asti thanks!

I'll check again.
Can you tell me how to deactivate wpDiscuz reCAPTCHA? I can't find the option into settings page.

Posted : 20/07/2021 1:04 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@panbrioche,

It's located in the Dashboard > wpDiscuz > Settings > reCAPTCHA admin page. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/google-recaptcha/#request-method

But I highly recommend you deactivate the other reCAPTCHA plugin for comment section.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/07/2021 1:09 pm

alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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@asti

About wpDiscuz settings, i find only these options to set, but even if i turn them off, the problem persistes.

And the only reCAPTCHA available in plugins page is deactivated now. If there is another one, I can't find it. Any suggestion about that?

Posted : 20/07/2021 1:17 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@panbrioche,

Please leave a screenshot of the list of the active plugins.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/07/2021 1:35 pm

alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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@asti

Here they are! Thanks!

Posted : 20/07/2021 3:08 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@panbrioche,

Have you deleted all caches after you've deactivated the plugin?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/07/2021 3:14 pm

alice79b

(@alice79b)

Posts: 14

Active Member

Topic starter

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