[Solved] Bubble shows all the comments, not only the new ones

The bubble has two information. First (green) is the static number on the top, it shows the number of all comments. Second (orange) is the new comment count when the Bubble Live Update is enabled, here is the doc: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/live-commenting-and-notifications/

@tomsonmany thanks for the reply. Is it, somehow ,possible to remove the stagic number on the top?

Second, so i can use the orange bubble only and the orange bubble is the replacement for the green bar in the old version?

@tomson the buble doesnt work. It shows me the total amount of reactions, not the new ones like the old WPDiscus. There is no orange buble.

@rjk,

The green number shows the total comment counts. You can hide it via the CSS code provided below:

#wpd-bubble-wrapper #wpd-bubble-all-comments-count {
    display: none !important;
}

If you want to display real-time notifications you should enable the according option. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/live-commenting-and-notifications/#comment-bubble-live-update

@asti many thanks for the reply. I tried the code, but that didnt removerthe total comments.

And what do you mean with the according option?  The problem now is that people dont see if there are new comments.Somehow also the yellow marking of new comments stopped working.

@rjk,

Please try to deactivate the cache plugins and check again. 

@asti i disabeled the cache plugins and that made the css work(need to remember that). So i do get the green bubble now, but still no orange one with the new comments. I did enable them.

Ok, when enabeling the cache tools, the total amount of comments is back again.

@rjk,

we'll need some examples to check the issue. 

@asti i emailed the credentials to your supporte emailaddress a few week's ago because i am having many many issues since the upgrade . 

@asti anything you can do? Now i cannot tell if there are new comments.

@rjk,

Please either leave the email subject here or resend the email again. 

@asti i wil resend the mail again

@rjk,

The developers have checked your website. It works fine.

We've created a new testing user and publish a comment. As you can see on the screenshot below the notification works fine.