Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
i disabeled the bubble because it shows the number of all the comments , not only the new ones.
Is it somehow possible to fix the bubble? In the old version of WPZ people could see the how many new reactions where availanle, now they dont.
The bubble has two information. First (green) is the static number on the top, it shows the number of all comments. Second (orange) is the new comment count when the Bubble Live Update is enabled, here is the doc: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/live-commenting-and-notifications/
@tomsonmany thanks for the reply. Is it, somehow ,possible to remove the stagic number on the top?
Second, so i can use the orange bubble only and the orange bubble is the replacement for the green bar in the old version?
@tomson the buble doesnt work. It shows me the total amount of reactions, not the new ones like the old WPDiscus. There is no orange buble.
@rjk,
The green number shows the total comment counts. You can hide it via the CSS code provided below:
#wpd-bubble-wrapper #wpd-bubble-all-comments-count {
display: none !important;
}
If you want to display real-time notifications you should enable the according option. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/live-commenting-and-notifications/#comment-bubble-live-update
@asti many thanks for the reply. I tried the code, but that didnt removerthe total comments.
And what do you mean with the according option? The problem now is that people dont see if there are new comments.Somehow also the yellow marking of new comments stopped working.
@asti i disabeled the cache plugins and that made the css work(need to remember that). So i do get the green bubble now, but still no orange one with the new comments. I did enable them.
@asti i emailed the credentials to your supporte emailaddress a few week's ago because i am having many many issues since the upgrade .
@rjk,
The developers have checked your website. It works fine.
We've created a new testing user and publish a comment. As you can see on the screenshot below the notification works fine.
@asti many thanks for the reply and the check. I am still encountering a few problems:
-When logging in to the site, there is no notification of the amount of new comments.
-after loging in and seeing the orange popup of a new comment, klicking the popup isnt bringing me to the comment. I need to manually search for the comment
-a different user is telling that he sees older commentswhen clicking the bar
-is it possible to move the orange bubble somewhat out of the screenborders?
@rjk,
-When logging in to the site, there is no notification of the amount of new comments.
This is designed to work in this way.
-after loging in and seeing the orange popup of a new comment, klicking the popup isnt bringing me to the comment. I need to manually search for the comment
The developers have checked this before it works fine. Please record some videos of the issue.
-is it possible to move the orange bubble somewhat out of the screenborders?
Use this CSS code. Just change the red marked value as you like:
div#wpd-bubble-wrapper {
right: 67% !important;
}
