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[Solved] Bubble shows all the comments, not only the new ones

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How-to and Troubleshooting

Last Post by Asti 5 years ago

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Posts: 78

Rjk

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Aug 10, 2020 3:32 pm

(@rjk)

Estimable Member

Joined: 6 years ago

[#680]

i disabeled the bubble because it shows the number of all the comments , not only the new ones.

Is it somehow possible to fix the bubble? In the old version of WPZ people could see the how many new reactions where availanle, now they dont.

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Posts: 509

Tom

Support

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Aug 10, 2020 3:46 pm

(@tomson)

Honorable Member

Joined: 10 years ago

The bubble has two information. First (green) is the static number on the top, it shows the number of all comments. Second (orange) is the new comment count when the Bubble Live Update is enabled, here is the doc: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/live-commenting-and-notifications/

wpDiscuz Bubble

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Rjk

(@rjk)

Joined: 6 years ago

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Posts: 78

Aug 10, 2020 3:52 pm

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@tomsonmany thanks for the reply. Is it, somehow ,possible to remove the stagic number on the top?

Second, so i can use the orange bubble only and the orange bubble is the replacement for the green bar in the old version?

Rjk

(@rjk)

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Posts: 78

Aug 10, 2020 5:32 pm

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@tomson the buble doesnt work. It shows me the total amount of reactions, not the new ones like the old WPDiscus. There is no orange buble.

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8210

Aug 11, 2020 4:08 pm

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The green number shows the total comment counts. You can hide it via the CSS code provided below:

#wpd-bubble-wrapper #wpd-bubble-all-comments-count {
    display: none !important;
}

If you want to display real-time notifications you should enable the according option. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/live-commenting-and-notifications/#comment-bubble-live-update

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Rjk

(@rjk)

Joined: 6 years ago

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Posts: 78

Aug 11, 2020 8:53 pm

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@asti many thanks for the reply. I tried the code, but that didnt removerthe total comments.

And what do you mean with the according option? The problem now is that people dont see if there are new comments.Somehow also the yellow marking of new comments stopped working.

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8210

Aug 12, 2020 12:16 pm

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Please try to deactivate the cache plugins and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Rjk

(@rjk)

Joined: 6 years ago

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Posts: 78

Aug 12, 2020 10:33 pm

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@asti i disabeled the cache plugins and that made the css work(need to remember that). So i do get the green bubble now, but still no orange one with the new comments. I did enable them.

Rjk

(@rjk)

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Posts: 78

Aug 12, 2020 10:47 pm

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Ok, when enabeling the cache tools, the total amount of comments is back again.

Asti

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(@asti)

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Posts: 8210

Aug 13, 2020 2:27 pm

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we'll need some examples to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Rjk

(@rjk)

Joined: 6 years ago

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Posts: 78

Aug 13, 2020 6:40 pm

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@asti i emailed the credentials to your supporte emailaddress a few week's ago because i am having many many issues since the upgrade .

Rjk

(@rjk)

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Posts: 78

Aug 15, 2020 4:45 pm

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@asti anything you can do? Now i cannot tell if there are new comments.

Asti

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(@asti)

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Posts: 8210

Aug 15, 2020 5:12 pm

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Please either leave the email subject here or resend the email again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Rjk

(@rjk)

Joined: 6 years ago

Estimable Member

Posts: 78

Aug 15, 2020 5:45 pm

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@asti i wil resend the mail again

Asti

Support

(@asti)

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Posts: 8210

Aug 17, 2020 1:37 pm

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The developers have checked your website. It works fine.

We've created a new testing user and publish a comment. As you can see on the screenshot below the notification works fine.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Rjk

(@rjk)

Joined: 6 years ago

Estimable Member

Posts: 78

Aug 17, 2020 8:30 pm

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@asti many thanks for the reply and the check. I am still encountering a few problems:

-When logging in to the site, there is no notification of the amount of new comments.

-after loging in and seeing the orange popup of a new comment, klicking the popup isnt bringing me to the comment. I need to manually search for the comment

-a different user is telling that he sees older commentswhen clicking the bar

-is it possible to move the orange bubble somewhat out of the screenborders?

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Aug 19, 2020 2:19 pm

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-When logging in to the site, there is no notification of the amount of new comments.

This is designed to work in this way.

-after loging in and seeing the orange popup of a new comment, klicking the popup isnt bringing me to the comment. I need to manually search for the comment

The developers have checked this before it works fine. Please record some videos of the issue.

-is it possible to move the orange bubble somewhat out of the screenborders?

Use this CSS code. Just change the red marked value as you like:

div#wpd-bubble-wrapper {
    right: 67% !important;
}

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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