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[Solved] Awaiting for approval

goodlab · 2020-06-13T13:55:33Z

New users are getting their comments marked as Awaiting for approval. But I don't have any settings enabled for that. Where do I set it so that this doesn't happen?

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How-to and Troubleshooting

Last Post by goodlab 6 years ago

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Asti

(@asti)

Posts: 8267

Illustrious Member Support

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ok, @goodlab, thank you.

We'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/06/2020 10:21 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@goodlab,

We don't find such an issue on our test websites. This is something specific on your website. Could you please send the admin login details to info[at]gvectors.com email address to allow us to check it?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/06/2020 11:48 am

goodlab

(@goodlab)

Posts: 40

Eminent Member

Topic starter

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Ok I created and sent the account to your email address

Posted : 16/06/2020 12:31 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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ok @goodlab,

we'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/06/2020 12:45 pm

goodlab

(@goodlab)

Posts: 40

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Thanks Asti

Posted : 16/06/2020 1:01 pm

goodlab

(@goodlab)

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Hi - checking in. Hope you can make some progress on this issue today.

Posted : 16/06/2020 4:02 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@goodlab,

Could you please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site, and send it to info[at]gvectors.com email address to allow us to check it.

It's hard to check the issue on your live website.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/06/2020 4:52 pm

goodlab

(@goodlab)

Posts: 40

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I will copy the site in a new environment on our server - you can access it there.

Posted : 16/06/2020 5:03 pm

goodlab

(@goodlab)

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Just create a dupe site and email you the info

Posted : 16/06/2020 5:21 pm

goodlab

(@goodlab)

Posts: 40

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Did you get access to the website? Find out why we are having the issue?

Posted : 17/06/2020 1:29 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@goodlab,

we still need a copy of your website to debug the issue on our local servers.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 17/06/2020 3:13 pm

goodlab

(@goodlab)

Posts: 40

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I copied the site for you and gave you that info via email. Won't that work to debug?

Posted : 17/06/2020 3:46 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@goodlab,

I'm sorry, but we'll need to debug it locally. We'll need to find which part of the code caused the issue. As I've already mentioned we don't find such an issue on our test websites.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 17/06/2020 5:10 pm

goodlab

(@goodlab)

Posts: 40

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Just tried duplicator twice. Build failed both times this is getting REALLY frustrating. Days going by. Hours spent trying to fix this.

Posted : 17/06/2020 6:51 pm

goodlab

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I just discovered - by removing all words from WP moderation list fixed the issue. However, the words that I am using in the comment are NOT in the list. The comments I tested where super simple like
"one more time @test2"
"Trying now @test2"
so basically, anytime the word the user is mentioned it goes into approval.
The @ symbol is not in the spam words list.