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[Solved] "Anyone posts a comment" WordPress option and comment without page reloading

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How-to and Troubleshooting

Last Post by Asti 4 years ago

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Ekaterina

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Dec 13, 2021 2:38 am

(@ekaterina)

Active Member

Joined: 4 years ago

[#3503]

Hi! Usually, when I add a comment, it immediately appears on the page without reloading. But if I enable "Anyone posts a comment" WordPress option, the comment stops being displayed immediately, I need to reload the page to see it. How can I fix this?

Website URL

https://law.kg/

Topic Tags

commenting ajax

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Posts: 8300

Asti

Support

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Dec 13, 2021 12:14 pm

(@asti)

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Joined: 8 years ago

We don't follow you well.

Do you use the wpDiscuz Live Update option? If it's possible please record some video with the issue. It'll help us to better understand the issue.

I may also suggest you disable the wpDiscuz cache and check again. It's located in the Dashboard > wpDiscuz > Settings > General Settings tab.

Also please confirm that those comments don't pending for moderation.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

22 Replies

Ekaterina

(@ekaterina)

Joined: 4 years ago

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Posts: 12

Dec 13, 2021 2:04 pm

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Here's the video. Thanks!

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Dec 13, 2021 2:10 pm

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Could you please export the wpDiscuz option from the Dashboard > wpDiscuz > Tools > Backup Options and send it to us.

Once you export them a download button will be available.

We don't find such an issue on our test websites.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

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Posts: 12

Dec 13, 2021 2:21 pm

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I can't attach files like txt or zip here. How can I send you a file?

Asti

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(@asti)

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Dec 13, 2021 2:22 pm

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Please send it to info[at]gvectors.com email address and let us know.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

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Posts: 12

Dec 13, 2021 2:30 pm

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@asti I sent. Thanks!

Asti

Support

(@asti)

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Dec 13, 2021 2:36 pm

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It seems there is a plugin conflict as far as even with your options the issue doesn't exist on our test websites.

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

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Posts: 12

Dec 13, 2021 3:03 pm

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Thanks! Today I will try to find the cause of the conflict. If I can't, I'll write to you tomorrow.

Asti

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(@asti)

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Posts: 8300

Dec 13, 2021 3:05 pm

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Sure please keep us informed @ekaterina!

I may suggest you deactivate all plugins (keep activated only the wpDiscuz) and switch to some default theme and check again. If it works, reactivate the plugins/theme one by one and check after each activation to find a problem maker.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

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Posts: 12

Dec 14, 2021 4:07 pm

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Hello! Disabling plugins didn't help. Can I send you the login details to the admin panel so that you can help?

Asti

Support

(@asti)

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Dec 14, 2021 4:09 pm

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Sure, please send it to info[at]gvectors.com email address and let us know.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

Active Member

Posts: 12

Dec 14, 2021 4:22 pm

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@asti I sent. Thank you!

Asti

Support

(@asti)

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Posts: 8300

Dec 14, 2021 4:41 pm

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We don't see such an issue please watch this video: https://www.screencast.com/t/Re3igXJ2

Could you please send us the example URL where we can check the issue? We've created the test post in the "Вопросы" section.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

Active Member

Posts: 12

Dec 14, 2021 4:56 pm

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Thank you for taking your time to solve my problem. There really isn't a problem under your test post. But on other pages it continues to exist. For example here - https://law.kg/question/test-2 / Maybe it's all about the role of the author.

Asti

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(@asti)

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Posts: 8300

Dec 14, 2021 5:03 pm

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Please wait a bit, we'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Dec 15, 2021 12:06 pm

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We've created again a new post and don't see such an issue. Could you please let us know how you're creating a post?

Video: https://www.screencast.com/t/MgJl7Gq8

Here is a testing page we've created. If you create a testing page with the issue, please don't remove it until the developers finish checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

Active Member

Posts: 12

Dec 15, 2021 4:04 pm

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Look. If you create a post as a user with administrator rights, then everything is fine. But if the user who created the post has the role of "author", then a problem appears.

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Dec 15, 2021 4:06 pm

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Then, please create a test post as the author and leave the URL here.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

Active Member

Posts: 12

Dec 15, 2021 4:16 pm

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You can use this post - https://law.kg/question/test/

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Dec 15, 2021 4:26 pm

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One of the active plugins or some custom code (probably added by you) prints the following message in the header. It causes the issue.

Please see the screenshot below:

Please comment out the custom codes and check again. If the custom code doesn't cause the issue, please deactivate the plugins one by one and check after each deactivation to find a problem maker. Please keep the cache plugin deactivated during this testing process.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Ekaterina

(@ekaterina)

Joined: 4 years ago

Active Member

Posts: 12

Dec 15, 2021 4:28 pm

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Thanks! I will try.

Ekaterina

(@ekaterina)

Joined: 4 years ago

Active Member

Posts: 12

Dec 17, 2021 12:14 am

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Thank you so much for your help and time spent. I found this line in our functions.php. Everything is fine now.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Dec 17, 2021 11:38 am

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Thank you for letting us know. Glad to hear that the issue is solved.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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