[Solved] You are not allowed to vote for this comment

Hi @lmmuk,

We see some js errors on your website. The issue may come from the cache plugin, you're using. Please try to deactivate the cache plugin and check again. 

@asti Thanks for your reply. I've tested this idea but unfortunately de-activating the cache plugin made no difference to the problem.

Also I'm not seeing the JS error you screenshotted -> perhaps this went away when I purged the cache.

Any other ideas?

Many thanks.

By the way I just noticed a response header from the post request that happens when I try to vote as a guest that may be a clue:

success: false

data: wc_deny_voting_from_same_ip

@lmmuk,

If you're sure that the "Allow Guests to Vote for Comments" option is enabled, then there is some other plugin, that causes the issue.

Please deactivate the plugins one by one and check after each deactivation to find a problem maker. 

@asti unfortunately this issue persists with all plugins disabled (apart from yours!)

@lmmuk,

Could you please send the admin login details to allow us to check the issue? 

@asti where do I send the admin details to?

@lmmuk,

You should send it to info[at]gvectors.com email address. 

@asti I have emailed the details - look forward to hearing from you, thanks! 🙂

@Immuk,

If you're voting as a guest under your same IP (for testing purposes), the above error message is correct. Your troubleshooting message: "data: wc_deny_voting_from_same_ip" confirms that.

You will have to use another IP to test your configuration.

Cheers!

@lmmuk,

For some reason, all the guest have the same IP address, thus they are not allowed to vote for the comment. wpDiscuz logs IP Addresses as well.

If all none of the plugins caused the issue, then you should contact the hosting support and ask them to check the configurations. Please let them know that all guests have the same IP address, they'll fix the issue. 

Hi, it turns out as our server is behind a Proxy I had to add some extra setup lines to the wp-config file to make sure the remote IP address was correct. 

Thanks for your help with this.

Just in case it helps others, this is what I added:

// Use X-Forwarded-For HTTP Header to Get Visitor's Real IP Address 
if ( isset( $_SERVER['HTTP_X_FORWARDED_FOR'] ) ) {
$http_x_headers = explode( ',', $_SERVER['HTTP_X_FORWARDED_FOR'] );

$_SERVER['REMOTE_ADDR'] = $http_x_headers[0];
}

Im having same issue, when I try new PC, new location, different IP I get same error.
Im using Sucuri.net will a firewall or CDN networj.

I just tried your WP-CONFIG file fix and it worked! wow thanks a bunch!!