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[Solved] Not working anymore on custom post types


oloccina
Posts: 10
Topic starter
(@oloccina)
Active Member
Joined: 2 years ago

Hello,

WpDiscuz used to work normally for all my custom post types (I use CPT-UI plugin), but since the latest update it does not work anymore, the normal default comment system is being loaded instead.
I haven't changed anything in the settings, so I am not really sure what is going on.

 

form settings: https://nimb.ws/xj1S9R

 

This form should work for custom post type like on these contents
https://aikyam.net/vid/prossimi-eventi-aikyam-2021-e-riflessioni-sugli-aspetti-finanziari/
https://aikyam.net/meditazione/connessione-alla-rete-planetaria/

instead it just works for regular wordpress posts like
https://aikyam.net/cantos-sagrados-playlist-musicale/

 

Any idea on what's happening?

 

Thank you

8 Replies
Asti
Posts: 4859
 Asti
Support
(@asti)
Support member
Joined: 5 years ago

Hi @oloccina,

The screenshot of the form settings is not available. Please try to attach it again. I'd also suggest you check each point mentioned in this article and leave some feedback for each one: https://wpdiscuz.com/docs/wpdiscuz-7/getting-started/missing-comment-form

oloccina
Posts: 10
Topic starter
(@oloccina)
Active Member
Joined: 2 years ago

I have checked the points in that articles, but they seem all OK for me.

I have investigated a but more though.

I have another comment form activated for a single custom post type, and it shows ( https://aikyam.net/operatore/simona-spinoglio/)

settings for this form (working)

wpdiscuz OK

while my general form which is activated for posts/pages and some custom post types, only shows for posts/pages and not for the custom post types

Instead of loading wpdiscuz, my sited load the default wordpress comment form, see
https://aikyam.net/vid/prossimi-eventi-aikyam-2021-e-riflessioni-sugli-aspetti-finanziari/
https://aikyam.net/meditazione/connessione-alla-rete-planetaria/

settings for this form (NOT working for custom post types)

screenshot aikyam.net 2020.11.11 11 46 41

 

Thanks

5 Replies
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4859

@oloccina,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue. 

oloccina
(@oloccina)
Joined: 2 years ago

Active Member
Posts: 10

@asti sent!
Thank you, I appreciate you investigating this issue

Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4859

@oloccina,

Please install the AceIDE plugin and send the login details again. For some reason, we're not able to install the plugin.

And the login details are not accessible anymore. 

oloccina
(@oloccina)
Joined: 2 years ago

Active Member
Posts: 10

@asti Done.
The plugin was already installed but not activated

Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4859

@oloccina,

The issue is solved. You'll just need to edit the form and just click on the "Update" button. 

oloccina
Posts: 10
Topic starter
(@oloccina)
Active Member
Joined: 2 years ago

A thousand thanks guys!

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