AI Search

Classic Search

Search Phrase:

Search Type:

Advanced search options

Search in Forums:

Search in date period:

Sort Search Results by:

AI Assistant

Notifications

Clear all

Issue with the comment form

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 2 years ago

8 Posts

2 Users

0 Reactions

1,570 Views

RSS

Posts: 5

Kishan22

Topic starter

Translate ▼

Feb 13, 2024 4:33 pm

(@kishan22)

Active Member

Joined: 2 years ago

[#7947]

I am facing a similar type of issue:

The comment box is not visible is my Desktop Screen

But it works perfectly in Mobile devices.

I guess it is a cache issue, but how to fix issue.

URL - https://sparkmysport.me/events-with-comments/

7 Replies

Posts: 8211

Asti

Support

Translate ▼

Feb 14, 2024 12:57 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Hi @kishan22,

This kind of issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

Kishan22

Topic starter

Translate ▼

Feb 14, 2024 8:58 pm

(@kishan22)

Active Member

Joined: 2 years ago

Thanks, this issue was solved.

But not the way you suggested.

I changed the "Load Rich Editor" to none and it works.

But then I got another issue.

After posting comment nothing happens. New comments are neither registered in backend nor visible in front end.

Then, to check the issue I used normal wordpress comment and it is working with that comment box and not working with WpDiscuz comment box

Normal comment box is working

WpDicuzz comment box is not working

Please help

3 Replies

Kishan22

(@kishan22)

Joined: 2 years ago

Active Member

Posts: 5

Feb 15, 2024 9:54 am

Reply to

Kishan22

Translate ▼

@asti please help

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8211

Feb 15, 2024 1:22 pm

Reply to

Kishan22

Translate ▼

@kishan22,

We see two comment forms on the page you've provided. Please delete the first comment form and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Kishan22

(@kishan22)

Joined: 2 years ago

Active Member

Posts: 5

Feb 15, 2024 2:54 pm

Reply to

Asti

Translate ▼

@asti can you kindly check now, I have removed the extra comment box

Posts: 5

Kishan22

Topic starter

Translate ▼

Feb 15, 2024 1:55 pm

(@kishan22)

Active Member

Joined: 2 years ago

@asti

I have removed the other comment box. Please check now and Kindly help

(I added other comment box because WPdiscuz was not working and I wanted to see if the default is working)

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8211

Feb 16, 2024 3:34 pm

Reply to

Kishan22

Translate ▼

Dear @kishan22,

The solution is the same as I've mentioned here: https://wpdiscuz.com/community/postid/23288/

You should deactivate the plugins/active theme to find the problem maker.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.