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Issue with the comment form

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Posts: 5
Topic starter
(@kishan22)
Active Member
Joined: 2 months ago

I am facing a similar type of issue:

The comment box is not visible is my Desktop Screenย 

image

But it works perfectly in Mobile devices.

I guess it is a cache issue, but how to fix issue.

URL - https://sparkmysport.me/events-with-comments/

7 Replies
Asti
Posts: 7095
 Asti
Support
(@asti)
Illustrious Member
Joined: 6 years ago

Hi @kishan22,

This kind of issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

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Posts: 5
Topic starter
(@kishan22)
Active Member
Joined: 2 months ago

Thanks, this issue was solved.ย 

But not the way you suggested.ย 

I changed the "Load Rich Editor" to none and it works.

ย 

But then I got another issue.ย 

After posting comment nothing happens. New comments are neither registered in backend nor visible in front end.

ย 

Then, to check the issue I used normal wordpress comment and it is working with that comment box and not working with WpDiscuz comment box

Normal comment box is working

image

ย 

WpDicuzz comment box is not working

image

ย 

Please help

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3 Replies
(@kishan22)
Joined: 2 months ago

Active Member
Posts: 5

@asti please help

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Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 7095

@kishan22,

We see two comment forms on the page you've provided. Please delete the first comment form and check again.ย 

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(@kishan22)
Joined: 2 months ago

Active Member
Posts: 5

@asti can you kindly check now, I have removed the extra comment box

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Posts: 5
Topic starter
(@kishan22)
Active Member
Joined: 2 months ago

@asti

I have removed the other comment box. Please check now and Kindly help

(I added other comment box because WPdiscuz was not working and I wanted to see if the default is working)

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 7095

Dear @kishan22,

The solution is the same as I've mentioned here: https://wpdiscuz.com/community/postid/23288/

You should deactivate the plugins/active theme to find the problem maker.ย 

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