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[Solved] purchased add on's de activated and cannot be activated with the licenses key

✦ Summarize Topic

Plugin Update Issues

Last Post by Asti 5 years ago

4 Posts

2 Users

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nabros

(@nabros)

Posts: 8

Active Member

Topic starter

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[#1636]

Hello

All our purchased add on's have been deactivated and cannot be activated with the license key we already have.

We have not upgraded the plug in add on's and would like to continue to use the license we bought at this time.

Can you please advise how we may continue to use the license we bought.

Thank you.

Posted : 03/02/2021 12:36 am

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nabros

(@nabros)

Posts: 8

Active Member

Topic starter

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We updated to the latest version and were able to activate the pug in add on's. Please note, we received errors of the license not active for the first couple of times, but when we repeated the activation step it worked finally. May be caching issue. I am not sure. Thank you.

Posted : 03/02/2021 1:02 am

nabros

(@nabros)

Posts: 8

Active Member

Topic starter

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The pugin's are still getting deactivated on their own. Is there a way to issue to a refund please.

Posted : 16/02/2021 3:09 am

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@nabros,

Please follow this support topic: https://gvectors.com/forum/product-license-questions/addons-desactivated-every-days-why/#post-27181

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/02/2021 2:42 pm