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[Solved] Photos in old comments lost  


Teocalli
Posts: 12
(@teocalli)
Active Member
Joined: 2 months ago

Hi,

 

My WPDiscuz Plugin seems to have just auto updated itself.  I certainly did nothing!  Anyway a by product of the change seems to be that all photos from older comments have disappeared.  I used to have the Media Uploader add-on.  Not very good that the photos have been lost as photos are pretty inherent to the site.  How do I get them back?

20 Replies
Eli
Posts: 20
 Eli
(@eli)
Eminent Member
Joined: 2 months ago

Hi @teocalli I doubt it very much that your photos are lost, they are probably just not showing for some reason. Do you use a Cache plugin to speed up your site?

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Teocalli
Posts: 12
(@teocalli)
Active Member
Joined: 2 months ago

No I'm not using a cache plugin (as far as I am aware).

 

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Teocalli
Posts: 12
(@teocalli)
Active Member
Joined: 2 months ago

There is this item at the top of my plugins.  Does this relate to Discuz and should I run it?

"Please synchronize comment data for the best performance and fastest experience"

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1 Reply
Eli
 Eli
(@eli)
Joined: 2 months ago

Eminent Member
Posts: 20

@teocalli yes, you should do that, I'm not sure it will fix the issue with the photos though. 

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Teocalli
Posts: 12
(@teocalli)
Active Member
Joined: 2 months ago

This comment and the next reply originally had photos posted via the media add-on

https://ontherivet.net/banter/#comment-1888

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Teocalli
Posts: 12
(@teocalli)
Active Member
Joined: 2 months ago

I also ran "Fix Tables" in the tools but none of that has made any difference.

 

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2 Replies
Eli
 Eli
(@eli)
Joined: 2 months ago

Eminent Member
Posts: 20

@teocalli just give the staff some time, I'm pretty sure they will sort it out for you, the photos are most definitely still there just WPdiscuz cannot show them for one reason or another.

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Teocalli
(@teocalli)
Joined: 2 months ago

Active Member
Posts: 12

@eli ok ta

 

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Teocalli
Posts: 12
(@teocalli)
Active Member
Joined: 2 months ago

The other thing I notice is that when I look at Comments in the Word Press dashboard all the photos have gone from there too.

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11 Replies
Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 819

@teocalli,

Also, navigate to the Dashboard > wpDiscuz > Settings > Comment Content and Media admin page find and click on the [Regenerate attachments] button and check again.

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Teocalli
(@teocalli)
Joined: 2 months ago

Active Member
Posts: 12

@asti Sorry I don't see any Regenerate Attachments button??

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 819

@teocalli,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

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Teocalli
(@teocalli)
Joined: 2 months ago

Active Member
Posts: 12

@asti I'll set you up a temporary admin tomorrow as I'm travelling at the moment.

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 819

@teocalli,

Please leave an email subject here to allow us easily find it. 

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Teocalli
(@teocalli)
Joined: 2 months ago

Active Member
Posts: 12

@asti Missing photos in comments after upgrade

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 819

@teocalli,

The version of the media uploader addon is old, thus you don't see the button. The version of the add-on should be at least v. 7.0.0. 

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Teocalli
(@teocalli)
Joined: 2 months ago

Active Member
Posts: 12

@asti But I have to pay $25 for that upgrade and I still don't know how WPDiscuz upgraded itself as I am the only admin that changes the site and I didn't do it!  If I pay the $25 and upload it do you guarantee that old media items will display?

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 819

@teocalli,

 I still don't know how WPDiscuz upgraded itself as I am the only admin that changes the site 

You can downgrade the plugin and use the old version of the wpDiscuz. 

Helpful article: https://managewp.com/blog/downgrading-wordpress-plugins

 If I pay the $25 and upload it do you guarantee that old media items will display?

Yes, it'll work fine. 

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Teocalli
(@teocalli)
Joined: 2 months ago

Active Member
Posts: 12

@asti  OK thanks I've done the upgrade and run the regenerate and the old photos are back.  Many thanks for the help.

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 819

You're welcome. 

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