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[Solved] New reply emails not sending

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Posts: 13
Topic starter
(@doctorofcredit)
Eminent Member
Joined: 4 months ago

Hi, recently updated from version 5. Readers are reporting they are not receiving e-mails on comments where they are opted to receive e-mails when a user replies. Interestingly it works for comments where they have signed up before we upgraded, so some sort of issue since the update. Described here: https://www.doctorofcredit.com/update-to-comments/#comment-1736042

9 Replies
Asti
Posts: 6987
 Asti
Support
(@asti)
Illustrious Member
Joined: 6 years ago

Hi,

For further support please leave some feedback for each point mentioned in this FAQ: https://wpdiscuz.com/community/f-a-q/wpdiscuz-subscription-and-email-notification-dont-work/#post-6407

Posts: 13
Topic starter
(@doctorofcredit)
Eminent Member
Joined: 4 months ago

1. This is working

2. Have waited days and still nothing

3. Done

4. We have confirmation turned off

5. Tried this, as mentioned all other e-mails are working fine and reply emails from before the update are also working. Just not new subscriptions since updating to v7

6. Done

7. Done

8. Done

9. Done

10. Shows as 'wp_wc_comments_subscription' I assume thats the right one?

7 Replies
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6987

@doctorofcredit,

Please post a reply here so we can check the issue. 

Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6987

We've received the email notification. See the screenshot below: 

Monosnap New Reply On Update To Comments   info@gv
(@doctorofcredit)
Joined: 4 months ago

Eminent Member
Posts: 13

@asti Hi, that is the whole thread reply e-mail. I'm talking about replies to your specific comment. I've posted a reply there now.

Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6987

ok @doctorofcredit,

Let's conduct another test. Kindly either approve this comment or respond as an administrator. 

(@doctorofcredit)
Joined: 4 months ago

Eminent Member
Posts: 13
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6987

@doctorofcredit,

We received the email notification. 

email
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6987

We have not received a reply from you for over a couple of weeks, therefore we will be closing this topic. Please create a new one if you require any additional help.

Thank You!

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