wpDiscuz - WordPress Comment Plugin
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Issue my comment section didn't show "leave a reply" button.

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andyqwe1
Posts: 13
Topic starter
(@andyqwe1)
Active Member
Joined: 2 weeks ago

my comment section didn't show "leave a reply" button.

no matter how i try, but i still cannot display the "leave a reply" button which mean people cannot reply on my post, how should i make it appear?

if i disable wpdisc, the "leave a reply" button is show up again.

Thank you.

2022 11 23 151316

 

22 Replies
Asti
Posts: 5516
 Asti
Support
(@asti)
Illustrious Member
Joined: 5 years ago

@andyqwe1,

Please leave the example URL where we can check the issue. 

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3 Replies
andyqwe1
(@andyqwe1)
Joined: 2 weeks ago

Active Member
Posts: 13
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

Somehow the click doesn't work in the rich editor. Please try the following steps: 

  • Navigate to Dashboard > wpDiscuz > Settings > Comment Form Settings admin page
  • Change the value of the "Comment Form View" option to "expanded"
  • Delete all kinds of caches and check again. 
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andyqwe1
(@andyqwe1)
Joined: 2 weeks ago

Active Member
Posts: 13

@asti it work! the comment button show up finally, thank you so much!

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andyqwe1
Posts: 13
Topic starter
(@andyqwe1)
Active Member
Joined: 2 weeks ago

but i still cannot leave a comment when i leave a comment, it automatically refresh the website and didn't show the comment

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3 Replies
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

This kind of issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

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andyqwe1
(@andyqwe1)
Joined: 2 weeks ago

Active Member
Posts: 13

@asti I have disabled most of the plugins, only the theme and wpdisc are left, so is it possible that only the theme and wpdisc conflict with each other? Is there any chance I can solve this problem?

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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

Please let us know what theme you're using. If it's free send us the URL of the theme. If the theme is paid compress/zip the theme and attach it here.

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andyqwe1
Posts: 13
Topic starter
(@andyqwe1)
Active Member
Joined: 2 weeks ago

i am using the Theme call "Foxiz - WordPress Newspaper News and Magazine"

when i want to upload, it said "filetype not allow"

i upload to my Google drive for you guys to download: https://drive.google.com/file/d/1TYzEljI_rDbxvsd5uU01wF5dsinzuayz/view?usp=sharing

Thank you for your help, i really want to use wpDiscuz for my comment function and want to purchase 3 or 4 addon function, but i just can't solve this problem, really need your help, thank you!

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

We have to ask you to create a dev/staging copy of your website in some sub-domain and send admin details to info[at]gvectors.com email address.

You can use Duplicator to create that site. It's too hard to check the issue on your live website. 

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andyqwe1
Posts: 13
Topic starter
(@andyqwe1)
Active Member
Joined: 2 weeks ago

can i send you admin details now ? i won't update the website anymore, it that ok to use my original domain

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

We need to make some deactivations of plugins/theme and make some changes in the codes, so it won't be possible to do on a live website.  

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andyqwe1
Posts: 13
Topic starter
(@andyqwe1)
Active Member
Joined: 2 weeks ago

I have sent the account number and password to your email, thank you

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2 Replies
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

Thank you @andyqwe1,

We'll check and get back to you soon. 

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andyqwe1
(@andyqwe1)
Joined: 2 weeks ago

Active Member
Posts: 13

@asti Thank you so much!!

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andyqwe1
Posts: 13
Topic starter
(@andyqwe1)
Active Member
Joined: 2 weeks ago

Sorry, not trying to rush you guys, but wondering if things are going well now? Is there any chance that the problem can be fixed? Thanks

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6 Replies
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

I'll update the topic once the developers finish checking. 

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andyqwe1
(@andyqwe1)
Joined: 2 weeks ago

Active Member
Posts: 13

@asti thank you so much

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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

There is some antispam logic on your website that doesn't allow some comments to be posted. Some of the comments are considered as spam comments so those are not published.  

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andyqwe1
(@andyqwe1)
Joined: 2 weeks ago

Active Member
Posts: 13

@asti

what should i do to avoid those anti spam logic?

 
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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5516

@andyqwe1,

You should find which one of the plugins or the theme adds that logic, contact their support and aks them to remove it. 

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andyqwe1
(@andyqwe1)
Joined: 2 weeks ago

Active Member
Posts: 13

@asti

Hello, i figure it out what happen, when the post is using infinite scroll, the comment section (using comment plugin wpDiscuz) will having bug and cannot comment, but if there a single post page, it will work!

So i ask the theme developer, they said:
This issue is due to the javascript of wpDiscuz plugin uses its own script. The script cannot execute via ajax load and this is a limitation.

Can you solve this problem with coding or edit it? i can pay for it.

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