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Initiate AJAX loading after page (Comments don't load)  


pejhab
Posts: 15
Topic starter
(@pejhab)
Active Member
Joined: 8 months ago

Hello,

In the settings, in "Comment List Loading Type", when I choose "load with page", comments display as they should.

But when I choose "Initiate AJAX loading after page", nothing is displayed after the comment search box.

The same applies to "Display only parent comments and view replies ∨ button". If I activated it, child comments do not load when clicking on the button.

Your help would be appreciated.

 

15 Replies
Asti
Posts: 1940
 Asti
Support
(@asti)
Support member
Joined: 3 years ago

@pejhab,

Please send us some example URL to allow us to check the issue. 

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14 Replies
pejhab
(@pejhab)
Joined: 8 months ago

Active Member
Posts: 15

@asti,

Here is a link:
https://www.myenglishworld.org/i-wasnt-expecting-that-jamie-lawson-lyrics-learn-english-listening-comprehension/

But I have deactivated "Initiate AJAX loading after page" and "Display only parent comments and view replies ∨ button" as this is a production site.

If it's necessary to have those to be activated, please let me know when you have the time to visit the site and I'll activate them for you. 

Regards, 

P H 

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1940

@pejhab,

We don't see the comment section in the link you've provided. 

If the comment section is visible only for registered users please register some testing user and send the user's login details to info[at]gvectors.com email address. 

If it's necessary to have those to be activated, please let me know when you have the time to visit the site and I'll activate them for you. 

Yes, please activate it to allow us to check the issue. 

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pejhab
(@pejhab)
Joined: 8 months ago

Active Member
Posts: 15

@asti

Done!

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1940

@pejhab,

We see the following error message: 

ERROR: Incorrect username or password.

Please check the login details and make sure they are available for regular members. 

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pejhab
(@pejhab)
Joined: 8 months ago

Active Member
Posts: 15

@asti

Sorry, there was a typo. I have resent them. 

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1940

@pejhab,

We'll need some admin accesses. Please either change the role of the current user to admin or send some new admin accesses. 

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pejhab
(@pejhab)
Joined: 8 months ago

Active Member
Posts: 15

@asti

Just sent you an email with admin access.

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Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1940

@pejhab,

We are not an admin of your website. Please change the user role to admin and let us know. 

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pejhab
(@pejhab)
Joined: 8 months ago

Active Member
Posts: 15

@asti

Sorry! Busy day...

Try again please. Everything should be fine now.

Reply
Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1940

@pejhab,

Yes everything is working fine now. We're going to check the issue. I'll update this topic asap. 

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pejhab
(@pejhab)
Joined: 8 months ago

Active Member
Posts: 15

@asti

Any updates? 

Reply
Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1940

@pejhab,

We've checked your website. The issue comes from the one of the active plugins  that restrict the content from the different user roles. Please find the problem maker and contact the plugin support. The plugin blocks the displaying  of comments in case of Ajax requests. 

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pejhab
(@pejhab)
Joined: 8 months ago

Active Member
Posts: 15

@asti

Thank you for your reply.

Could you please specify which plugin causes this problem so that I can follow it up? Is it restrictcontentpro?

Reply
Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1940

@pejhab,

You should find the problem maker by deactivating the plugins one by one. Try at first deactivate the plugin you've mentioned and check it. 

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