Thrive Architect - Inline commenting has stopped appearing on pages/posts

@johan,

Could you please leave a screenshot of the feedback shortcode in the dashboard? 

Yes. Sorry, didn't realise code got stripped out. I've attached an image - hope it comes through. Like I say, every WpDiscuz code I use is unique. It was working fine for the first few days.

I've since discovered another issue. I've set the lessons so that guests can view them too, but no comments of any kind (wordpress or WpDiscuz) appear. When you click on the webpage I posted, you won't see any comments. So you have to login as a student.

Can I email you a student login? (Where would I send that?)

Thanks. I appreciate your help.

@johan,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you. 

@johan,

Everything is working fine. Please watch this video:  https://www.screencast.com/t/MUqD9GdIv

We've tried both ways via shortcode and via the button. In both cases, it works fine. 

There is only one possible reason. The ID in the shortcode must contain not more than 10 symbols.  

@asti,

Hello there. Thank you for the video. You're right, when the page is in WP Editor blocks, the code works. However, I have constructed my website with Thrive Architect and it is no longer working there.

I have made a video of my own to try and explain what I mean a little better.

Thank you

Thank you for the clarification @johan,

I've asked the developers to check the issue one more time. I'll update the topic soon. 

Regarding the issue with double comment forms, please read this FAQ (Point 3): https://wpdiscuz.com/community/f-a-q/how-to-enable-wpdiscuz-on-learndash/

The issue with the z-index will be fixed, once you add the CSS code below: 

.wpd-inline-form-wrapper {
    z-index: 99999 !important;
}

Put the code in the Top Admin Bar > Customize > Additional CSS > "Additional CSS" textarea, save it, delete all caches and check again.

Hello @asti ,

Just a brief update regarding the 'Double comment forms' and 'Z-Index' issue. I inserted the two sets of code you mentioned and the two problems disappeared.

Fantastic! I didn't even ask for help for those and you were very attentive. Thank you - particularly for the duplicate form code. 

I await your reply from the developers for the 'main' issue. I hope it's not too much of a brain-teaser.

Thanks again

@johan,

Please compress/zip and attach the plugin here. We'll check and get back to you ASAP. We'll need to check it on our local test environment.

Hello @asti ,

I'm sorry, I don't understand. You want me to attach a plugin and send it to you? Which plugin would that be?

Just checking... You guys still have admin access to my website(?)

@johan,

Just checking... You guys still have admin access to my website(?)

Yes, we still have admin access to your website. However, we can't make any changes in your live website. 

You want me to attach a plugin and send it to you? Which plugin would that be?

I mean the Thrive Architect plugin. We'll check the compatibility of those two plugins on our test websites and let you know. 

Hey there @asti ,

I've tried attaching to this reply but a red message "File type not allowed" appears. I've also tried the info[at]gvectors email you mentioned previously. However, delivery has been rejected. Hmm...

Plan B. I've uploaded said zip file to a Google Drive folder. Please try downloading it from here. When you're done investigating, I'll just delete it.

https://drive.google.com/file/d/1Ycp9zQ35UJGlRRrfOpMBGO5qLOI2IRZr/view?usp=sharing

BTW, I haven't zipped the entire Thrive suite, just the visual editor as I have deactivated all the others to no avail.

Thank you

@johan,

Please approve the request sent by us. 

@asti ,

Done 🙂 

Thank you @johan,

I'll update this topic once I get some news from the developers.