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[Solved] The first time the comment form is not loaded because the css styles are crashing

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(@den28)
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[#2020]

Hello.
I have installed wpDiscuz Comment Plugin into Burst WordPress theme.
There was a problem loading the page.
 

second loading
first loading

.. But after the second refresh of the page, the form is loaded.
How to solve this problem?

Thank you


 
Posted : 03/05/2021 2:12 am
Asti
 Asti
(@asti)
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Hi @den28,

Do you have some caching plugins installed on your website? 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 03/05/2021 11:39 am
(@den28)
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Hi

Yes, WP Fastest Cache plugin installed.

but even if I deactivate the caching plugin the problem persists.

 


 
Posted : 03/05/2021 3:01 pm
Asti
 Asti
(@asti)
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@den28,

Could you please leave some example URL? Please keep the cache plugin deactivated to allow us to check the issue. 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 03/05/2021 3:30 pm
(@den28)
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Hi

Here is a link to the home page of the site

http://www.russian-american.design/projects/

There I left only the portfolio tape.

Please click on any of the pictures in the portfolio and follow the link where you will see a non-working comment form.

 

Thank you

home
comment form

 
Posted : 03/05/2021 6:33 pm
Asti
 Asti
(@asti)
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@den28,

Please deactivate the plugins/theme one by one and check after each deactivation to find a problem maker. 

Please keep the cache plugin deactivated in this testing process. 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 04/05/2021 2:33 pm
(@den28)
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Hi,

I disabled all plugins one by one, even WPBakery Page Builder, but the problem persists unfortunately.

You can see it on the same links that I gave earlier.

Thanks


 
Posted : 04/05/2021 2:54 pm
(@den28)
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That is, apparently your plugin cannot be used with the Burst Theme, since it conflicts with this theme?
Did I understand correctly?


 
Posted : 04/05/2021 5:48 pm
(@den28)
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Excuse me,

I still do not understand, do you have an answer to my question or you simply do not have it?

I spent three days in useless correspondence, expecting a more or less intelligible answer to my question from your support service, but in the end, unfortunately, I did not receive anything 🙁


 
Posted : 05/05/2021 2:53 pm
Asti
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(@asti)
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@den28,

I'm really sorry, but this cannot be fixed by wpDiscuz side. During the navigation on your website the pages are not being reloaded, thus the CSS and JS files cannot be loaded.

I may suggest you contact the theme support with this question. Probably they may provide some solution for this. 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 05/05/2021 4:22 pm
(@den28)
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Hi

Thank you so much for your answer!

With your answer, you gave me a solution to the problem.

I turned off the page animation in the theme settings in Page Transition .. And now the comment form loads without problems!

Good luck to you!

 


 
Posted : 05/05/2021 6:00 pm
Asti
 Asti
(@asti)
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Thank you for letting us know. Glad to hear that the issue is solved.


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 05/05/2021 6:05 pm