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[Solved] Subscription Fault for multiple users

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aohagan
Posts: 8
Topic starter
(@aohagan)
Active Member
Joined: 8 months ago

One of our websites have had multiple users reporting a "Subscription Fault" error. Looking at the code this appears to be tied into the email notifications. We use WP Mail SMTP, and can see that there is a very high level of engagement on our comments, and we know that email deliverability is not an issue.
Neither myself or the support team have been able to reproduce this - can you advise what the issue may be? Or more importantly, how to resolve it?

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5 Replies
Asti
Posts: 5477
 Asti
Support
(@asti)
Illustrious Member
Joined: 5 years ago

Hi,

Please leave an example URL to allow us to check the issue.  

aohagan
Posts: 8
Topic starter
(@aohagan)
Active Member
Joined: 8 months ago

This is a member-only website. I have previously set up an account for you to access our staging site, let me know if you would like me to send this through again.

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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5477

@aohagan,

Yes, sure, please resend it to info[at]gvectors.com email address. 

Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5477

@aohagan,

Please make sure the users that have the issue don't click on the same button twice, without waiting until the subscription process is completed.

Please watch this video: https://www.screencast.com/t/vSbU1w5Djc

If you first click on the subscribe button it works fine, but if you click it again without waiting it displayed the "Subscription Fault" message, even though the subscription was successful.  

aohagan
Posts: 8
Topic starter
(@aohagan)
Active Member
Joined: 8 months ago

Thanks for that @asti - that makes sense.

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