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"Highlight Unread Comments" not working


scr00chy
Posts: 9
Topic starter
(@scr00chy)
Active Member
Joined: 10 months ago

Hi, my users have been reporting for a while that new comments are not being highlighted anymore. The "Highlight Unread Comments" setting is turned on in the settings. I don't know when it stopped working but I know it used to work in the past (although I'm not sure if it ever worked after the big wpDiscuz 7 update.

Any idea what might be causing this? Should I try to reset or reinstall the plugin?

13 Replies
Asti
Posts: 3943
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

@scr00chy,

Please leave some example URL to allow us t check the issue. 

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12 Replies
scr00chy
(@scr00chy)
Joined: 10 months ago

Active Member
Posts: 9

@asti www.elonx.cz

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@scr00chy,

Please note the Highlight Unread Comments option works only for registered users,  but not for guests. Are you sure you're checking as a registered user?

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scr00chy
(@scr00chy)
Joined: 10 months ago

Active Member
Posts: 9

@asti Since when is it registered-only? I'm pretty sure that wasn't the case in the past.

That said, highlighting isn't working for me even as a registered user.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@scr00chy,

 I'm pretty sure that wasn't the case in the past.

It never works for guests. 

That said, highlighting isn't working for me even as a registered user.

Then please register some new testing user and send the user's login details with your forum URL to info[at]gvectors.com email address to allow us to check the issue.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

Thank you @scr00chy, we see the issue

Could you please change the role of the user to the Administrator and let us know? 

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scr00chy
(@scr00chy)
Joined: 10 months ago

Active Member
Posts: 9

@asti I'm afraid I can't do that. That would give you access to my entire site. Why do you need it? If you want to change plugin settings, just tell me what to check or change.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@scr00chy,

Ok, we've found the reason for it. You should use the value of the "Load with page" as a value of the "Comment List Loading Type" option. The Highlight Unread Comments option is not working with the "Initiate AJAX loading after page" value. 

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scr00chy
(@scr00chy)
Joined: 10 months ago

Active Member
Posts: 9

@asti Ok, thanks, I'll try to change the settings to see if it works.

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scr00chy
(@scr00chy)
Joined: 10 months ago

Active Member
Posts: 9

Looks like the workaround worked.

Is this something you will be able to fix, or will comment highlighting never be possible with Ajax loading?

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szczys
(@szczys)
Joined: 11 months ago

Active Member
Posts: 11

@scr00chy and @asti

I found this thread as I am also unable to get the unread comment highlighting to work.

I'm still working on it (turning off Ajax didn't work for me) but wanted to say that we would also like to see this feature working with Ajax. We have it turned on because we often have comments numbering into the hundreds. Pagination needs to be turned off in order to use comment sorting, so enabling Ajax is necessary to keep page loading times down.

 

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@szczys,

We're really sorry, but the comment highlighting feature doesn't work with pagination and Ajax loading. 

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scr00chy
(@scr00chy)
Joined: 10 months ago

Active Member
Posts: 9

@asti Is there a way to make it work for users without WP accounts (guests)? Should be possible with cookies, right?

I thought it used to work for guests but I could be wrong.

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