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[Solved] Getting an error "You must login to insert a comment" after try to send a user comment


camperhelp
Posts: 16
Topic starter
(@camperhelp)
Active Member
Joined: 12 months ago

Hello support, hello community,

I checked the forum, but it looks like for an individual issue.

If a user wants to leave a comment on my blog, the user is getting the following error message.

“You must login to insert a comment” in red, which fade out after some seconds and the post seams not posted. (Because the screen remains as it is, and the input form doesn’t change.)

But if you refresh the site manually, its posted.

My test page.  https://camper.help/mytest/

I assume that there is a dependency to the the next issue. I am getting an e-mail notification of this post as admin, but no e-mails will be sent out to the user.

Maybe an idea, what I did wrong?

Thanks in advance.

Kind regards

Florian

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4 Replies
Asti
Posts: 3567
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

Hi @camperhelp,

Please deactivate the plugins one by one and check after each deactivation. This is a plugin conflict for sure. 

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camperhelp
Posts: 16
Topic starter
(@camperhelp)
Active Member
Joined: 12 months ago

Hello Asti, Thanks for your help. I will check that and post the state.

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

Sure, please keep us informed.

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camperhelp
Posts: 16
Topic starter
(@camperhelp)
Active Member
Joined: 12 months ago

Its was a setting in YASR plugin.

Fixed, just needed to select "Yes" on Allow anonymous?

Case solved and closed. Thanks for your help.

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