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Freezing Elementor

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Bug Reports

Last Post by Asti 6 years ago

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Posts: 5

vikramsaini80

Topic starter

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Jun 25, 2020 10:16 pm

(@vikramsaini80)

Active Member

Joined: 6 years ago

[#464]

If I activate wpdiscuz it is freezing elementor panel, pls check

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elementor

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Posts: 8208

Asti

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Jun 26, 2020 11:30 am

(@asti)

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Joined: 8 years ago

Hi @vikramsaini80,

1. Go to the page you have that problem, press F12 and navigate to Console tab. There you can find all errors and find the JS file which generates it. The JS file path says it's come from plugin or from theme. Having this information will help to fix such problems and conflicts very easy.

2. If you don't see any js errors then, you should contact your hosting support and ask them to increase the memory size.More info: https://www.php.net/manual/en/ini.core.php#ini.memory-limit

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

vikramsaini80

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Jun 26, 2020 1:41 pm

(@vikramsaini80)

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Joined: 6 years ago

Hi Asti, Thanks for your response, I tried the steps & found this error-

please advise what to do now.

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Jun 26, 2020 2:11 pm

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vikramsaini80

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@vikramsaini80,

For further support please install the Query Monitor plugin and send the screenshot of the issues. It'll allow us easily debug the issue. Those issues will be still displayed on the same console tab.

Don't forget to expand it to allow us to see the full error message.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

vikramsaini80

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Jun 26, 2020 3:41 pm

(@vikramsaini80)

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Joined: 6 years ago

I have also extended memory size

pls see this -

-- attachment is not available --

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Asti

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(@asti)

Joined: 8 years ago

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Posts: 8208

Jun 26, 2020 4:34 pm

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vikramsaini80

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@vikramsaini80,

please contact your hosting support and ask them to solve the issue shown in the screenshot.

The issue comes from the MU plugin provided by them.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

vikramsaini80

Topic starter

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Jun 26, 2020 4:41 pm

(@vikramsaini80)

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Joined: 6 years ago

Ok thank you

Posts: 5

vikramsaini80

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Jun 27, 2020 11:28 pm

(@vikramsaini80)

Active Member

Joined: 6 years ago

not fixed yet, talked to GoDaddy & they said they have fixed it... I really liked this plugin but unable to use 🙁

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Jun 29, 2020 2:05 pm

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vikramsaini80

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@vikramsaini80,

Could you please leave a screenshot of the issues that you see in the Query Monitor? Do you see some issues now?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.