Duplicate Admin Notification of Private Comment

We don't follow you well. Please try to explain in other words. Please attach the screenshot of the email as well.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

6 Replies

Toffman

(@toffman)

Joined: 6 years ago

Active Member

Posts: 11

Oct 03, 2020 12:46 pm

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@asti apologies, it wasn’t clear. Admins are receiving duplicate notifications, 2 emails for every comment with the same content.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Oct 03, 2020 12:58 pm

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Could you please attach the screenshot of the email content?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Toffman

(@toffman)

Joined: 6 years ago

Active Member

Posts: 11

Oct 03, 2020 1:02 pm

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@asti

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Oct 03, 2020 1:36 pm

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We've just fixed the issue. Please update the addon to the latest version.

Also please note: all questions related to paid addons should be asked in the gVectors.com forum. Here we only support questions related to the free wpDiscuz plugin.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Toffman

(@toffman)

Joined: 6 years ago

Active Member

Posts: 11

Oct 06, 2020 6:47 pm

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@asti Thanks, I've tested the update, the initial comment notification now doesn't duplicate, but further replies seem to send a notification in addition to the comment on that post as well?

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Oct 07, 2020 12:56 pm

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Could you please attach the screenshot of the email notification?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 11

Toffman

Topic starter

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Oct 07, 2020 1:02 pm

(@toffman)

Active Member

Joined: 6 years ago

One is comment notification and one is reply notification?

2 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Oct 08, 2020 11:46 am

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It seems you've already subscribed to the current post. So you get a notification if someone posts a comment (the first email).

The second notification is being sent to the admins to notify that the new private comment is published.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Toffman

(@toffman)

Joined: 6 years ago

Active Member

Posts: 11

Oct 14, 2020 1:25 pm

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@asti hi, it seems one is generated from core wordpress as our email customisations made in phrases > email settings aren't used in the first notification. It also sends the first comment to all administrators. Is there a way to avoid this, ideally we'd like just the post author to be notified?

Posts: 11

Toffman

Topic starter

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Oct 14, 2020 1:40 pm

(@toffman)

Active Member

Joined: 6 years ago

It seems that this is the area in Private Comments to customise the initial email. But is it possible to also use tags in in the subject line [post-title] for example, in line with how replies work. And also limit the initial notification to only the author of the post rather than all administrators?

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Oct 15, 2020 1:36 pm

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