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comment counts not correct


nicksterFL
Posts: 21
Topic starter
(@nicksterfl)
Eminent Member
Joined: 2 years ago

anyone know why the comment count above the comment section does not equal the comment count over the floating comment button? see screenshot attached.

Screenshot 2021 11 02 090323

 

9 Replies
Asti
Posts: 4845
 Asti
Support
(@asti)
Support member
Joined: 5 years ago

nicksterFL,

Please leave here some example URL to allow us to check the issue. 

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8 Replies
nicksterFL
(@nicksterfl)
Joined: 2 years ago

Eminent Member
Posts: 21
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4845

@nicksterfl,

We don't find such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? 

I'll ask the developers to check the issue for you. 

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nicksterFL
(@nicksterfl)
Joined: 2 years ago

Eminent Member
Posts: 21

@asti I have already sent admin login with previous issue so they should have it.

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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4845

Thank you @nicksterfl,

However, we never save the login details information anywhere, so please resend it and let us know. 

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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4845

The issue still comes from the Memberium plugin. It somehow affects the comment count.

If you disable the plugin and check it again, you'll not see the issue anymore. 

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nicksterFL
(@nicksterfl)
Joined: 2 years ago

Eminent Member
Posts: 21

@asti We sent this over to Memberium, and they concluded that the issue is with the WPDiscuz plugin and not Memberium. They deactivated Memberium and the comment count is still incorrect.

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nicksterFL
(@nicksterfl)
Joined: 2 years ago

Eminent Member
Posts: 21

it looks like it's only counting the number of comments in the first set of comments, not anything after the "Load More" bar. for example at the time of writing this comment we have 51 comments, but the floating bubble shows 10. https://www.saltstrong.com/articles/best-online-fishing-community/

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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4845

@nicksterfl,

We've deactivated the plugin and it worked fine. Anyway, reset the login details we'll check it again.

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