[Solved] Votes suddenly not displaying

https://off-guardian.org/2022/06/18/review-is-there-life-after-death/

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@asti I left the URL yesterday

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Sophie

Topic starter

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Jun 18, 2022 7:01 pm

(@sophie)

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16 Replies

Asti

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(@asti)

Joined: 9 years ago

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Jun 20, 2022 11:29 am

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ok, we see the issue.

Please wait a bit. We'll check and get back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

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(@asti)

Joined: 9 years ago

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Posts: 8305

Jun 20, 2022 1:21 pm

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Please navigate to Dashboard > wpDiscuz > Settings > General Settings, disable the wpDiscuz cache option and check again.

Don't forget to delete other plugin caches before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 21, 2022 1:40 pm

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@asti Thanks. We did that. We also disabled some other plugins. Problem still there.

Asti

Support

(@asti)

Joined: 9 years ago

Illustrious Member

Posts: 8305

Jun 21, 2022 1:46 pm

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Navigate to Dashboard > wpDiscuz > Settings > General Settings tab, enable the "Use WordPress native AJAX functions" option and check again.

If it doesn't help export the wpDiscuz options from the Dashboard > wpDiscuz > Tools > Backup Options and send them to us.

We'll try to check with your configurations.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 21, 2022 7:22 pm

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@asti it didn't work - where shall I send the file?

Asti

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(@asti)

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Posts: 8305

Jun 22, 2022 11:28 am

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You can either attach it here or send it to the info[at]gvectors.com email address.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 22, 2022 4:47 pm

wpdiscuz-options-2022-06-21.txt

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@asti

here you go - hope it gets us somewhere!

Asti

Support

(@asti)

Joined: 9 years ago

Illustrious Member

Posts: 8305

Jun 23, 2022 11:22 am

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Please confirm that this option is checked by you:

Navigate to Dashboard > wpDiscuz > Settings > General Settings tab, enable the "Use WordPress native AJAX functions" option and check again.

We see that it's disabled in the options you've sent us.

We don't see the issue with the settings you've sent us. Please let us know if you have any cache plugins or server-side cache.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 23, 2022 11:46 am

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@asti we did check it and then flushed the caches etc but it made no difference, so we unchecked it again.

I will check with our server manager about the other cache questions and get back

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 23, 2022 4:55 pm

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@asti we use cloudflare & W3 Total Cache

Asti

Support

(@asti)

Joined: 9 years ago

Illustrious Member

Posts: 8305

Jun 23, 2022 4:57 pm

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Please deactivate all kinds of caches and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 25, 2022 3:45 pm

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@asti we did. It did not fix the problem

Asti

Support

(@asti)

Joined: 9 years ago

Illustrious Member

Posts: 8305

Jun 25, 2022 4:42 pm

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Downgrade the wpDiscuz, check and let us know how it works.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 26, 2022 10:44 pm

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@asti What is the best/easiest way to do that?

Asti

Support

(@asti)

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Posts: 8305

Jun 27, 2022 11:18 am

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This article should be helpful for you: https://increasily.com/how-to-downgrade-a-wordpress-plugin/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Sophie

(@sophie)

Joined: 6 years ago

Eminent Member

Posts: 34

Jun 30, 2022 7:05 pm