Issue Subcription option doesn't work

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How-to and Troubleshooting

Last Post by proiezionidiborsa 3 years ago

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proiezionidiborsa

(@proiezionidiborsa)

Posts: 3

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[#7342]

hi, we have a problem. When you click on the bell to subscribe to the notifications, we don't actually see that the number of subscribed people increases from the dashboard. It is no coincidence that we have 1000 comments and only one subscribed user, an admin user so he is seen as logged in. Could this problem be related to the fact that the guest users' ip addresses are anonymous and therefore all have the same?

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https://www.proiezionidiborsa.it/

Posted : 05/05/2023 1:14 pm

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subscription

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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Hi @proiezionidiborsa,

In the case of guest users, the subscriptions are stored via the IP addresses. So in your case, this should be the case.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 05/05/2023 2:11 pm

proiezionidiborsa

(@proiezionidiborsa)

Posts: 3

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ok, I've seen that it doesn't always work, but sometimes it does and sometimes it doesn't. for example I tried with an email address with incognito browsing and it worked, I did the same procedure with another email address and it didn't work

Posted : 08/05/2023 2:25 pm