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[Solved] Rating Issues

14 Posts
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Posts: 12
Topic starter
(@taylork)
Active Member
Joined: 3 years ago

Hi, I have a post that shows there have been two ratings. However, I can’t find that information anywhere else. The dashboard says that it’s never received a rating and I can’t find anything about locating who rated the post. Is it possible to see who rated the post? Why would the dashboard not match up with the post?

13 Replies
Posts: 129
Support
(@jacob)
Estimable Member
Joined: 9 years ago

@taylork Hi, Could you please leave an example URL of the page you need help with?

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(@taylork)
Joined: 3 years ago

Active Member
Posts: 12
Support
(@jacob)
Joined: 9 years ago

Estimable Member
Posts: 129

@taylork Please, navigate to wpDiscuz > Tools > Rebuild Ratings and click on "Rebuild Ratings" button if it's active

ratings

Don't forget to delete all caches before checking.

(@taylork)
Joined: 3 years ago

Active Member
Posts: 12

@jacob What will Rebuild Ratings do?

Support
(@jacob)
Joined: 9 years ago

Estimable Member
Posts: 129

@taylork It'll rebuild ratings and make them appear correctly.

We see that the ratings are already displayed correctly. Please confirm.

ratings
(@taylork)
Joined: 3 years ago

Active Member
Posts: 12

@jacob Hi, seeing the ratings was not the problem. How do I find WHO rated the post?

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7618

@taylork,

You can find who has rated the article only in the DB.

(@taylork)
Joined: 3 years ago

Active Member
Posts: 12

@asti That is one of the problems. My DB doesn't show that there are any ratings.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7618

@taylork,

Please let us know where are you trying to find it? In which table?    

(@taylork)
Joined: 3 years ago

Active Member
Posts: 12

@asti I've looked in all the places I can think of. Here are some screen shots.

Screenshot 20210902 092805 Samsung Internet
Screenshot 20210902 092819 Samsung Internet
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7618

@taylork,

This is not a Database, this is a Dashboard of your website. Those are not the same.  

You can find it in the wp_wc_users_rated DataBase Table. 

This article should be helpful for you. 

(@taylork)
Joined: 3 years ago

Active Member
Posts: 12

@asti how do I get to the database?

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7618

@taylork,

This article should be helpful for you: https://www.wpbeginner.com/beginners-guide/beginners-guide-to-wordpress-database-management-with-phpmyadmin/

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