Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi,
The Post Rating stars option is not working. It won't allow users to rate. The stars just stay at the overall rating.
Here is an example:
It seems there is a conflict with the other rating plugin you're using.
On the pages where the rating function of the other plugin loads, the wpDiscuz rating doesn't work. On the pages where it doesn't, the wpDiscuz rating works fine. Please watch this video: https://www.screencast.com/t/4fIdZHfpyO6
@asti I disabled the other rating function in wpDiscuz but it still doesn't work. I tried deactivating and reactivating it but it still doesn't work.
Hi, the rating function is not working on mobile view of the website. It still just shows the ratings, but doesn't let a user submit a new rating.
This is a conflict with your cache plugin. Here both ratings are made from different mobile devices: https://taylorkimble.com/pges-mistreetment-of-our-forest/
Actually, it works fine and the ratings show if you check it on desktop. However, due to cache, it doesn't show for the person who has made the rating.
Please let us know the cache plugin you're using.
@asti To clear my website cache, I use my host, Bluehost, on my WordPress dashboard and select Clear Everything.
Sorry for the late response.
Please note when you're deleting the website caches that doesn't mean that the website browser caches are also deleted. Please open it on incognito mode when you're checking on mobile devices. Because mobile browsers have a hard cache, you'll not be able to see the change immediately.
We've checked your website many times. It works fine. Just open the URL on incognito mode to see that the rating is added.
