wpDiscuz - WordPress Comment Plugin
Share:
Notifications
Clear all

Only logged in users can see comments


dcwebman
Posts: 4
Topic starter
(@dcwebman)
New Member
Joined: 6 months ago

I have the setting for guest users to be able to view and add comments set for my default form. wpDiscuz used to work perfectly.  Then sometime in the past couple months when updating versions, it stopped working. The settings are still there. Guest users can comment, but guest users cannot see comments.

This seems to be a common problem from searching for the reason. The answer was never clear as it was usually blamed on another plugin. I don't have any of the plugins that were mentioned. I cannot start deactivating plugins on my production site so I created a copy on my staging server. Once that was created, the guest users could see the comments for some reason.

Do you have any other suggestions on what could be stopping guest users to see comments from wpDiscuz?

Topic Tags
7 Replies
Asti
Posts: 3567
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

@dcwebman,

Please let us know how many forms do you have? If there is only one comment form please edit it and leave a screenshot of the "Hide comment section for roles" section. 

If there are more than one forms, please edit the other forms as well and make sure guests  are permitted to see comments.  

wpDiscuz hide comments for certain user role and guests

Reply
dcwebman
Posts: 4
Topic starter
(@dcwebman)
New Member
Joined: 6 months ago

Thanks for the reply. I have 1 form and I attached the screenshot. I just installed version 7.2.0 and I "think" it may be working. I have tried multiple browsers not logged in and it shows for me. I'm waiting for confirmation from someone else I asked to check.

settings

 

Reply
1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@dcwebman,

Please leave here some example URL, we'll check it as well. 

Reply
dcwebman
Posts: 4
Topic starter
(@dcwebman)
New Member
Joined: 6 months ago

https://txwinelover.com/2021/04/wine-clubs-winery-and-or-local/

At the moment there should be 2 comments.

Reply
1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@dcwebman,

Yes there are two comments. Please watch this video: https://www.screencast.com/t/fEtC6Bnz

Reply
dcwebman
Posts: 4
Topic starter
(@dcwebman)
New Member
Joined: 6 months ago

Thank you for verifying. I didn't deactivate any plugins so now I'm really wondering what changed.

Reply
1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@dcwebman,

Probably it was just a cache issue. Now it is too hard to understand the issue as far as we don't see it.  

Reply
Share: