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Not showing likes properly anymore

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 4 years ago

11 Posts

2 Users

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danniee

(@danniee)

Posts: 124

Estimable Member

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[#2829]

Hi,

I've just noticed that likes are not displayed properly anymore. The number of likes are ok, but it shows the like button as "grey" and not "green" when I have liked a comment. This has never happened before and I've used this plugin for a very long time. I suspect it could be any of the recent updates because I haven't done anything to the site.

Also, if a user who has already liked, likes the comment again (which is possible since it shows the comment us not liked yet) it removes 1 like instead of warning that the user has already like the comment.

It appears to me that it's not working properly with the cache plugin anymore because it's behaving exactly like that. I have of course tried clearing cache.

Is it possible for me to rollback to some older version of this plugin?

Posted : 14/09/2021 12:50 pm

Topic Tags

likes display issue

danniee

(@danniee)

Posts: 124

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I've tried deactivating the cache plugin but the problem persists. Very strange.

Posted : 14/09/2021 12:56 pm

danniee

(@danniee)

Posts: 124

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Disabling "Comments and Users Cache" in the settings seems to have helped. I've always had this enabled in the past without any issues. I assume it's not optimal having to leave this disabled.

Posted : 14/09/2021 12:59 pm

danniee

(@danniee)

Posts: 124

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I assume it was activated all the time because I haven't made any changes to the settings in ages. Did the recent update maybe enable it?

Posted : 14/09/2021 1:09 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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We're going to check the issue. I'll update this topic once I get some news for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/09/2021 1:41 pm

danniee reacted

danniee

(@danniee)

Posts: 124

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Ok, thank you.

Posted : 15/09/2021 2:23 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@danniee,

We don't find such an issue on our test websites. Could you please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us? You can use Duplicator to create that site.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/09/2021 4:24 pm

danniee reacted

danniee

(@danniee)

Posts: 124

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Hi, honestly that feels like too much of a hassle for me to do. I'm afraid to mess things up since it's a very big and important website. For now I have deactivated cache in the plugin settings so now it works. Doesn't seem optimal but you it is what it is. Thanks.

Posted : 15/09/2021 5:53 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@danniee,

If you provide us admin login details, we'll check it and try to find a solution. As I've already mentioned, we've checked many times and don't find such an issue on our test websites.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/09/2021 6:17 pm

danniee reacted

danniee

(@danniee)

Posts: 124

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@asti I didn't mean to sound arrogant, it's just that I don't have too much time to invest in these kinds of things and don't want to risk messing anything up. Is the cache thing ON by default or? Like I said, I'm not sure if it was always on or not, or if it was turned on automatically after the recent update. I don't really notice a significant change in performance after I turned it off.

Posted : 15/09/2021 7:02 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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No problem you can just keep the option disabled if it solves the issue. By default, it's enabled. However, if you once disable the option it'll keep that value.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/09/2021 12:37 pm

danniee reacted