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Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi,
your plugin is awsome.
I made this test:
- I've added a comment as a guest on a post on my website
- Always as a guest I've got an email to confirm my subscription and I clicked to confirm
- As admin I've got an email to moderate the comment
- I've approved and replied to this comment
If I check the mailbox I used as a guest I don't find any notification. I've checked also in the spam folder but no email found.
To resume: the emails sent to the admin user to notify a comment to be moderated are ok, apparently the emails sent to the guests are not working.
Is there any parameter I need to check ? Or could it depend on the SMTP server ?
Thank you in advance,
Francesco
Could you please leave some example URL to allow us to check the issue?Â
Hi,
you can use this url:
https://www.ecostili.it/ecobonus-110-il-decreto-attuativo-del-mise-bozza/
Thank you
I've just approved your comment.
ok, done.
Everything is working fine. We've received the email notification. See the screenshot below.
 You'll just need to make sure you've confirmed the subscription. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/subscription-and-user-following/#enable-subscription-confirmation-for-registered-users
ok, thank you.
I'll make another test.
The email address I used as a guest is a gmai address, is it possible that in some cases (for example gmail accounts) the email is managed correctly ? It's just my guess and, if yes, is probably not related with this plugin.
Hi,
thank you for your replies. I've just a small question: is it possible to add a title for the comment section as you can see in the screenshot ?
Sure, please read this FAQ: https://wpdiscuz.com/community/f-a-q/display-leave-a-reply-comment-header/
Here is explained how to insert a comment header text.Â
