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[Solved] No email got by the guest user who wrote a comment

✦ Summarize Topic

How-to and Troubleshooting

Last Post by francesco_s 5 years ago

12 Posts

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francesco_s

(@francesco_s)

Posts: 7

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[#1240]

Hi,

your plugin is awsome.

I made this test:

I've added a comment as a guest on a post on my website
Always as a guest I've got an email to confirm my subscription and I clicked to confirm
As admin I've got an email to moderate the comment
I've approved and replied to this comment

If I check the mailbox I used as a guest I don't find any notification. I've checked also in the spam folder but no email found.

To resume: the emails sent to the admin user to notify a comment to be moderated are ok, apparently the emails sent to the guests are not working.

Is there any parameter I need to check ? Or could it depend on the SMTP server ?

Thank you in advance,

Francesco

Posted : 24/10/2020 2:09 pm

Topic Tags

email notification guest

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@francesco_s,

Could you please leave some example URL to allow us to check the issue?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 24/10/2020 2:18 pm

francesco_s

(@francesco_s)

Posts: 7

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Hi,

you can use this url:

https://www.ecostili.it/ecobonus-110-il-decreto-attuativo-del-mise-bozza/

Thank you

Posted : 24/10/2020 6:48 pm

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@francesco_s,

Could you please approve the testing comment made by us?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 24/10/2020 7:21 pm

francesco_s

(@francesco_s)

Posts: 7

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I've just approved your comment.

Posted : 24/10/2020 7:23 pm

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@francesco_s,

There is another text comment (reply) you should approve as well.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 24/10/2020 7:28 pm

francesco_s

(@francesco_s)

Posts: 7

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ok, done.

Posted : 24/10/2020 7:29 pm

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@francesco_s,

Everything is working fine. We've received the email notification. See the screenshot below.

You'll just need to make sure you've confirmed the subscription. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/subscription-and-user-following/#enable-subscription-confirmation-for-registered-users

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 24/10/2020 7:35 pm

francesco_s

(@francesco_s)

Posts: 7

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ok, thank you.

I'll make another test.

The email address I used as a guest is a gmai address, is it possible that in some cases (for example gmail accounts) the email is managed correctly ? It's just my guess and, if yes, is probably not related with this plugin.

Posted : 24/10/2020 7:42 pm

francesco_s

(@francesco_s)

Posts: 7

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Hi,

thank you for your replies. I've just a small question: is it possible to add a title for the comment section as you can see in the screenshot ?

Posted : 25/10/2020 11:52 am

Asti

(@asti)

Posts: 8264

Illustrious Member Support

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@francesco_s,

Sure, please read this FAQ: https://wpdiscuz.com/community/f-a-q/display-leave-a-reply-comment-header/

Here is explained how to insert a comment header text.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 26/10/2020 11:50 am

francesco_s

(@francesco_s)

Posts: 7

Active Member

Topic starter

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