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[Solved] No email got by the guest user who wrote a comment

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How-to and Troubleshooting
Last Post by francesco_s 5 years ago
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Posts: 7
 francesco_s
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Oct 24, 2020 2:09 pm
(@francesco_s)
Active Member
Joined: 5 years ago
[#1240]

Hi,

your plugin is awsome.

I made this test:

  1. I've added a comment as a guest on a post on my website
  2. Always as a guest I've got an email to confirm my subscription and I clicked to confirm
  3. As admin I've got an email to moderate the comment
  4. I've approved and replied to this comment

If I check the mailbox I used as a guest I don't find any notification. I've checked also in the spam folder but no email found.

To resume: the emails sent to the admin user to notify a comment to be moderated are ok, apparently the emails sent to the guests are not working.

Is there any parameter I need to check ? Or could it depend on the SMTP server ?

Thank you in advance,

Francesco


11 Replies
Asti
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 Asti
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Oct 24, 2020 2:18 pm
(@asti)
Illustrious Member
Joined: 8 years ago

@francesco_s,

Could you please leave some example URL to allow us to check the issue? 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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 francesco_s
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Oct 24, 2020 6:48 pm
(@francesco_s)
Active Member
Joined: 5 years ago

Hi,

you can use this url:

https://www.ecostili.it/ecobonus-110-il-decreto-attuativo-del-mise-bozza/

Thank you


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Asti
 Asti
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Oct 24, 2020 7:21 pm
Reply tofrancesco_s
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@francesco_s,

Could you please approve the testing comment made by us? 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 7
 francesco_s
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Oct 24, 2020 7:23 pm
(@francesco_s)
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Joined: 5 years ago

I've just approved your comment.


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Asti
 Asti
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(@asti)
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Oct 24, 2020 7:28 pm
Reply tofrancesco_s
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@francesco_s,

There is another text comment (reply) you should approve as well.


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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 francesco_s
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Oct 24, 2020 7:29 pm
(@francesco_s)
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ok, done.


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Asti
 Asti
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Oct 24, 2020 7:35 pm
Reply tofrancesco_s
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@francesco_s,

Everything is working fine. We've received the email notification. See the screenshot below.

Untitled

 You'll just need to make sure you've confirmed the subscription. More info here:  https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/subscription-and-user-following/#enable-subscription-confirmation-for-registered-users


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 7
 francesco_s
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Oct 24, 2020 7:42 pm
(@francesco_s)
Active Member
Joined: 5 years ago

ok, thank you.

I'll make another test.

The email address I used as a guest is a gmai address, is it possible that in some cases (for example gmail accounts) the email is managed correctly ? It's just my guess and, if yes, is probably not related with this plugin.


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 francesco_s
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Oct 25, 2020 11:52 am
(@francesco_s)
Active Member
Joined: 5 years ago

Hi,

thank you for your replies. I've just a small question: is it possible to add a title for the comment section as you can see in the screenshot ?

comments

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Asti
 Asti
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Oct 26, 2020 11:50 am
Reply tofrancesco_s
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@francesco_s,

Sure, please read this FAQ: https://wpdiscuz.com/community/f-a-q/display-leave-a-reply-comment-header/

Here is explained how to insert a comment header text. 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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