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New Reply Email Not Working


June
Posts: 15
 June
Topic starter
(@june)
Active Member
Joined: 2 months ago

Hi
I need your help, maybe i've done something wrong, but the "Notification of new replies to this comment" isn't working. the subscriber who first left a comment gets an email, but not getting one when an Author are replying him. can you please help me fix it?

we've checked the server and the emails are working and going fine through there, so the server isn't the problem. I need your help please.

The above has been asked before. I'm facing the same issue but I couldn't find the solution in the whole thread. I need your assistance in this regard.

Looking forward

 

2 Replies
June
Posts: 15
 June
Topic starter
(@june)
Active Member
Joined: 2 months ago

Hi, I don't know what was the problem but now I'm receiving new reply emails.

I have another question now. When I received the 'New Reply' email the subject of the email was like below:

New Reply Subject

I'm unable to find out where it is fetching this email subject from. I want to customize this line with something like "You have a new reply on [POST_TITLE]".

Please assist me in this regard.

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3860

@june,

Please leave some example IRL to allow us to check the issue.  

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