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Manage Comment and Edit comment are always visible and working
How-to and Troubleshooting
(@sjorsmeekels)
Active Member
Joined: 6 years ago
Hi there,
New to your amazing plugin and it is working great.
One problem I have not been able to fix is disabling the editing of comments.
The button and menu are always visible and even guests users are able to edit comments.
I have set the timer value to "Do not allow" and disabled all the editing boxes in the Comment Moderation section.
What am I doing wrong?
You can have a look here and try for yourself: URL is removed
Kind regards,
Sjors
(@sjorsmeekels)
Active Member
Joined: 6 years ago
In addition: disabling all other plugins did not help.
Everyone can edit all comments, logged in or not, admin or not.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8192
Jun 06, 2020 1:07 pm
Hi @sjorsmeekels,
yes, we see the issue on your website. Please wait a bit. We'll check it on our test websites and back to you asap.
(@asti)
Illustrious Member
Joined: 8 years ago
@sjorsmeekels,
Please let us know have you deleted your website caches before checking?
(@sjorsmeekels)
Joined: 6 years ago
Active Member
Posts: 5
Jun 07, 2020 4:39 pm
@asti Checked again today from different IP addresses, still the same result..
(@sjorsmeekels)
Active Member
Joined: 6 years ago
Well I have not any caching plugins installed. And all the other functionality works straight away (menu options and functionality hidden etc).
Tested it from various ip addresses and devices.
I cannot clear the cache myself on the server.
That's pretty much it.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8192
Jun 08, 2020 8:02 am
ok @sjorsmeekels,
Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.
(@asti)
Illustrious Member
Joined: 8 years ago
@sjorsmeekels,
The issue comes from your website configuration. We check and see that it recognizes all users and guests as a super user, so the edit button is visible. If none of the plugins caused the issue you should contact your hosting support and let them know about the issue.
(@sjorsmeekels)
Joined: 6 years ago
Active Member
Posts: 5
Jun 09, 2020 12:19 pm
@asti
Thanx, the problem seems to originate in the template used.
Can you guys remove the link from the initial request?
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8192
Jun 09, 2020 12:21 pm
sure @sjorsmeekels,
It's already removed.