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Manage Comment and Edit comment are always visible and working

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 6 years ago

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Posts: 5

sjorsmeekels

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Jun 06, 2020 3:20 pm

(@sjorsmeekels)

Active Member

Joined: 6 years ago

[#288]

Hi there,
New to your amazing plugin and it is working great.
One problem I have not been able to fix is disabling the editing of comments.

The button and menu are always visible and even guests users are able to edit comments.
I have set the timer value to "Do not allow" and disabled all the editing boxes in the Comment Moderation section.

What am I doing wrong?

You can have a look here and try for yourself: URL is removed

Kind regards,
Sjors

9 Replies

Posts: 5

sjorsmeekels

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Jun 06, 2020 5:03 pm

(@sjorsmeekels)

Active Member

Joined: 6 years ago

In addition: disabling all other plugins did not help.
Everyone can edit all comments, logged in or not, admin or not.

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Jun 06, 2020 5:07 pm

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sjorsmeekels

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Hi @sjorsmeekels,

yes, we see the issue on your website. Please wait a bit. We'll check it on our test websites and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8208

Asti

Support

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Jun 06, 2020 5:47 pm

(@asti)

Illustrious Member

Joined: 8 years ago

@sjorsmeekels,

Please let us know have you deleted your website caches before checking?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

1 Reply

sjorsmeekels

(@sjorsmeekels)

Joined: 6 years ago

Active Member

Posts: 5

Jun 07, 2020 8:39 pm

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Asti

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@asti Checked again today from different IP addresses, still the same result..

Posts: 5

sjorsmeekels

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Jun 06, 2020 6:30 pm

(@sjorsmeekels)

Active Member

Joined: 6 years ago

Well I have not any caching plugins installed. And all the other functionality works straight away (menu options and functionality hidden etc).
Tested it from various ip addresses and devices.
I cannot clear the cache myself on the server.

That's pretty much it.

1 Reply

Asti

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(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Jun 08, 2020 12:02 pm

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sjorsmeekels

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ok @sjorsmeekels,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8208

Asti

Support

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Jun 08, 2020 4:38 pm

(@asti)

Illustrious Member

Joined: 8 years ago

@sjorsmeekels,

The issue comes from your website configuration. We check and see that it recognizes all users and guests as a super user, so the edit button is visible. If none of the plugins caused the issue you should contact your hosting support and let them know about the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

2 Replies

sjorsmeekels

(@sjorsmeekels)

Joined: 6 years ago

Active Member

Posts: 5

Jun 09, 2020 4:19 pm

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Asti

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@asti
Thanx, the problem seems to originate in the template used.
Can you guys remove the link from the initial request?

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Jun 09, 2020 4:21 pm

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sjorsmeekels

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sure @sjorsmeekels,

It's already removed.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.