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Issue Issue with .PO/.MO Files

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 3 years ago

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Posts: 17

lukebo

Topic starter

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Mar 08, 2023 2:16 pm

(@lukebo)

Eminent Member

Joined: 3 years ago

[#6735]

Hello,

Very nice plugin!

We use your plugin in a Multisite environment (main site in EN and subsite in other language) and it works fine in the front-end.

However we have an issue with the language of the emails being sent in the subsite with the different language.
We enabled “Use Plugin .PO/.MO Files” in the Settings, the correct PO and MO files are in the correct place (and include the correct email translations) and the subsite language is in the language we want but emails are still sent in English.

In the frontend the plugin text strings are however translated correctly.

We tried already the “Purge Comment and User Caches” and we have disabled all other caching.

What can still be the cause that emails are not sent in the correct language?

Thank you!

7 Replies

Posts: 8210

Asti

Support

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Mar 09, 2023 12:00 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Hi lukebo,

We'll check and get back to you ASAP.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Mar 09, 2023 3:09 pm

Reply to

Asti

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@lukebo,

Please translate the email templates in the "Subscription email templates", "Comment status email templates", "Mentioning email templates" and "Follow email templates" sections.

Those are located in the Dashboard > wpDiscuz > Settings > Subscription and User Following admin page.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 17

lukebo

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Mar 09, 2023 3:28 pm

(@lukebo)

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Joined: 3 years ago

Thank you for your reply, Asti.
But we have enabled the option “Use Plugin .PO/.MO Files” in the Settings and those emails are already translated in those .PO/.MO files.

Shouldn't the plugin with this option use the .PO/.MO files for translation?

I guess if we do it like you suggest, those emails can only be used in 1 language?

Thank you,
Luke

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Mar 09, 2023 3:34 pm

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lukebo

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@lukebo,

Is your website multilingual?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 17

lukebo

Topic starter

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Mar 09, 2023 4:14 pm

(@lukebo)

Eminent Member

Joined: 3 years ago

Yes, as mentioned in my first post, we have 2 languages. We use a WP Multiste setup for this. Main language on main site. Second language on subsite.

On front-end everything seems to work well and translations for the front-end are taken correctly from the .PO/.MO files but unfortunately not for the emails. They remain in English...

Maybe your plugin doesn't check yet the .PO/.MO files for those emails in case of other language?

Posts: 17

lukebo

Topic starter

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Mar 15, 2023 6:57 pm

(@lukebo)

Eminent Member

Joined: 3 years ago

Please don't forget to reply... Thank you.

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Mar 16, 2023 12:07 pm

Reply to

lukebo

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Dear Luke,

Please try to translate those email templates in the Dashboard > wpDiscuz > Settings > Subscription and User Following admin page in the subdomain.

It should work fine.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.