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How-to and Troubleshooting
(@danniee)
Estimable Member
Joined: 5 years ago
Hi guys, I emailed you at sales at gvectors 3 weeks ago asking for customization work but never received a reply. Is this email not in use anymore?
(@asti)
Illustrious Member
Joined: 8 years ago
Hi,
Please provide the email subject here. I'll reach out to the Support PRO department and ask them to review the email
(@danniee)
Estimable Member
Joined: 5 years ago
Hi, how do you mean email subject? I cannot share any private details here in the public forum :/
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8187
Apr 29, 2024 1:34 pm
@danniee,
There's no need to share the private information. Please provide only the email subject you've sent.
(@danniee)
Estimable Member
Joined: 5 years ago
I think it was "Customization". Send another just the other day, and no response to that one either.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8187
Apr 30, 2024 1:19 pm
ok,
I'll ask the PRO support team to check the email with the specified subject.
(@danniee)
Joined: 5 years ago
Estimable Member
Posts: 124
Apr 30, 2024 2:06 pm
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8187
May 01, 2024 12:18 pm
@danniee,
Could you please resend the email? The PRO support team hasn't found it.
(@danniee)
Joined: 5 years ago
Estimable Member
Posts: 124
May 01, 2024 9:09 pm
@asti ok but it will be the third time I email them so something must be wrong with their email. Did they check spam folder?
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8187
May 02, 2024 10:55 am
@danniee,
yes, the spam folder was checked as well.Â
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8187
May 02, 2024 11:13 am
@danniee,
Make sure the email address is correct. You should contact us via sales[at]gvectors.com email address.Â
(@danniee)
Joined: 5 years ago
Estimable Member
Posts: 124
May 02, 2024 12:48 pm
@asti I did, I emailed from your own website. Three times now.
(@danniee)
Estimable Member
Joined: 5 years ago
Sent again from another email account, still no reply.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8187
May 04, 2024 11:39 am
@danniee,
As far as I know, the developers have received your email, and you will be answered soon.
