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[Solved] Comment count incorrect

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 5 years ago

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Posts: 7

knhsb

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Mar 11, 2021 1:44 pm

(@knhsb)

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Joined: 5 years ago

[#1817]

Hi, on https://www.duurzaamthuis.nl/huishouden/schoonmaken the comment count is 6, but there are only 2 comments visible in front end. This aligns with the backend, there are supposed to be only 2 comments on that page.

I've also seen examples where the count says 2, but there are 0 comments visible (both front end back end).

Is there a way to trigger recount or some other known issues around this?

This topic was modified 5 years ago by knhsb

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comment count wrong count

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Posts: 8208

Asti

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Mar 11, 2021 2:14 pm

(@asti)

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Joined: 8 years ago

@knhsb,

Try to delete all kind of caches and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

4 Replies

knhsb

(@knhsb)

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Posts: 7

Mar 11, 2021 3:06 pm

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Asti

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@asti thanks, tried but doesnt help. I've tried it on my test environment with all plugins deactivated except for wpdisquz, and a standard theme: https://staging.duurzaamthuis.nl/huishouden/schoonmaken. Still the same result. Any ideas?

Asti

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(@asti)

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Mar 12, 2021 4:47 pm

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knhsb

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@knhsb,

wpDiscuz uses WordPress native (core) get_comments_number() function for this. Probably the wrong number is being saved in the database.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

knhsb

(@knhsb)

Joined: 5 years ago

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Posts: 7

Mar 15, 2021 1:49 pm

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Asti

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@asti @Thanks, it's indeed a database issue, unrelated to wpdiscuz. Probably after importing the website. Found a few tutorials on fixing it like this one https://www.wpbeginner.com/wp-tutorials/how-to-fix-category-and-comment-count-after-wordpress-import/.

Asti

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(@asti)

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Mar 15, 2021 1:51 pm

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knhsb

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Thank you for letting us know. Glad to hear the issue is solved.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.