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[Solved] Comment count incorrect

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 5 years ago

6 Posts

2 Users

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knhsb

(@knhsb)

Posts: 7

Active Member

Topic starter

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[#1817]

Hi, on https://www.duurzaamthuis.nl/huishouden/schoonmaken the comment count is 6, but there are only 2 comments visible in front end. This aligns with the backend, there are supposed to be only 2 comments on that page.

I've also seen examples where the count says 2, but there are 0 comments visible (both front end back end).

Is there a way to trigger recount or some other known issues around this?

Posted : 11/03/2021 1:44 pm

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Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@knhsb,

Try to delete all kind of caches and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 11/03/2021 2:14 pm

knhsb

(@knhsb)

Posts: 7

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@asti thanks, tried but doesnt help. I've tried it on my test environment with all plugins deactivated except for wpdisquz, and a standard theme: https://staging.duurzaamthuis.nl/huishouden/schoonmaken. Still the same result. Any ideas?

Posted : 11/03/2021 3:06 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@knhsb,

wpDiscuz uses WordPress native (core) get_comments_number() function for this. Probably the wrong number is being saved in the database.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 12/03/2021 4:47 pm

knhsb

(@knhsb)

Posts: 7

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@asti @Thanks, it's indeed a database issue, unrelated to wpdiscuz. Probably after importing the website. Found a few tutorials on fixing it like this one https://www.wpbeginner.com/wp-tutorials/how-to-fix-category-and-comment-count-after-wordpress-import/.

Posted : 15/03/2021 1:49 pm

Asti reacted

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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Thank you for letting us know. Glad to hear the issue is solved.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/03/2021 1:51 pm