[Solved] Comment bubble doesn&#039;t appear

Please provide us some example URLs.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 11

Visigoth

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Dec 11, 2020 3:13 pm

(@visigoth)

Active Member

Joined: 5 years ago

Asti, thanks for quick reply

On live site https://youdrivehealth.com/laughter-2/ with bubble showing

On development site https://staging.youdrivehealth.com/laughter-2/ with bubble showing

In staging site https://staging1.youdrivehealth.com/laughter-2/ with no bubble

I can send temporary login if required,

3 Replies

Asti

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(@asti)

Joined: 8 years ago

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Posts: 8208

Dec 11, 2020 4:09 pm

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https://www.screencast.com/t/DGZyJL0d

This is just a small CSS conflict, please watch the video below:

Use the CSS code below to solve the issue:

div#wpd-bubble-wrapper {
    display: block !important;
    z-index: 111111111111 !important;
    left: 25px !important;
}

Put the code in the Top Admin Bar > Customize > Additional CSS > "Additional CSS" textarea, save it, delete all caches and check again.

Please don't forget to press Ctrl+F5 (twice) on the frontend before checking.

The red marked values can be changed as you like.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Visigoth

(@visigoth)

Joined: 5 years ago

Active Member

Posts: 11

Dec 12, 2020 12:49 pm

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First of all, thanks for the detailed reply. I watched the video and understood the point you were making. I added the code you sent via Appearance > Customise > Custom CSS/JS and put it near the top of the CSS and Published it. I then purged all the cache using SG Optimiser and Ctrl F5 twice at the front end. Still no bubble, although the rating shows at the bottom of the page. The Hubspot chat widget appears on the right.

Any further thoughts? I guess I've done something wrong.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Dec 12, 2020 2:09 pm

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This is just a small CSS conflict, please watch the video below:

https://www.screencast.com/t/DGZyJL0d

As you may see in the video this is just a CSS conflict. Please contact the SG Optimiser support and ask them how to properly delete the caches.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 11

Visigoth

Topic starter

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Dec 12, 2020 2:42 pm

(@visigoth)

Active Member

Joined: 5 years ago

Hi Asti

I'm sure you're right about the cause of the problem. However, purging the cache using SG Optimiser is incredibly simple - there's even a button called 'Purge SC cache' on the WP top admin bar! I also cleared the cache on 3 different browsers and still no bubble. It could be I added the code you sent incorrectly or in the wrong place.

Sorry to be a pain - I really like the plugin and it's so frustrating to see it working perfectly in development and live but not on the site I want to send live soon!

Thanks

7 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Dec 12, 2020 3:03 pm

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Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Visigoth

(@visigoth)

Joined: 5 years ago

Active Member

Posts: 11

Dec 12, 2020 5:50 pm

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Thanks again for your help. I have sent an email to info@gvectors.com with a temporary login and I also copied the content of our conversation.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Dec 12, 2020 8:50 pm

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The issue is fixed. We've jsut added the code in the "Custom CSS code" textarea, located in the Dashboard > wpDiscuz > Settings > Styles & Colors admin page.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Visigoth

(@visigoth)

Joined: 5 years ago

Active Member

Posts: 11

Dec 13, 2020 4:38 pm

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Sorry - I replied to myself so I thought you might not see it. My comment was:

Even I have to laugh! I switched browsers and checked, and the comments bubble was there! Great! I was just off to leave a review, when I clicked the bubble. Nothing happened! It now appears on all the pages I've opened but nothing happens!

Visigoth

(@visigoth)

Joined: 5 years ago

Active Member

Posts: 11

Dec 13, 2020 5:42 pm

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Asti, please see comment below - the comment bubble appears but does nothing. On further investigation the problem only occurs on pages which use the Elementor Full Width template.

Visigoth

(@visigoth)

Joined: 5 years ago

Active Member

Posts: 11

Dec 13, 2020 7:20 pm

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Asti, thanks to your help I identified that the Elementor Full Width template was causing the problem so I switched all the offending pages using that template and found another way of making the pages full width, so I'm OK now. Thanks for your help.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Dec 14, 2020 11:41 am

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