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Comment Bubble and Page Speed

Hannes · 2020-07-15T11:25:08Z

Hi, As its seems that you do not answer questions in update problems anymore, I have opened thread here with the two issues that remain unresolved: Scrolling behaviour: I did some more testing and found out that the issue seems to be caused by using Chrome + the CSS setting: html { scroll-behavior: smooth;} I don't know why I did not check that before, but as soon as I remove it, the scrolling works fine on my end. I do not think this is a local issue, as at least one other person also reported the problem. I would very much like to keep the smooth scrolling as this makes it more obvious to the user what is happening. Ajax speed: My mega menu loads entries via Ajax. When deactivating wpDiscuz and all extensions, the speed improves. When activating again, it gets slower. I don't think that there is a conflict, just that wpDiscuz is not exactly light on the server's resources. Other, heavier plugins, have an impact too, but wpDiscuz is at the top of those with the mentioned 300ms. I tested this via the Chrome console and network settings. You can filter for ajax loading times there. I then used the mega menu to check the loading times. Regards Johannes

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How-to and Troubleshooting

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Hannes

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Jul 26, 2020 1:41 pm

(@hannes)

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Hey guys,

I have already done all the testing, deactivated everything etc. You can check the problem out by yourselves. Just go to the demo page mentioned and apply

scroll-behavior: smooth;

to the html element of the site. The scrolling breaks at once. I used plugins with js smooth scrolling in the past and tested them, they don't have the same problem, still work fine with this CSS command.

Best wishes

Johannes

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Jul 31, 2020 3:25 am

(@hannes)

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I'm still waiting for help with the bug. If you don't plan to fix it, could you at least officially admit that?

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Tom

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Jul 31, 2020 8:34 am

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@hannes,

As I've already mentioned wpDiscuz doesn't have any bug with the bubble scroll, it's your site specific issue. I asked you to do a deep check and even change the theme in a duplicated website and find the conflict maker plugin/theme: https://wpdiscuz.com/community/troubleshooting/comment-bubble-and-page-speed/#post-3000

We didn't receive any feedback on this and I'm sure you've not done it. You just want to help you, nothing else, there is not any assistance from your side and responses to my suggestions. That's why you're still waiting for a solution.

In any case, if you want us to adopt it for your site and try to fix it, please open your site that we can debug the HTML, CSS and JS. At the moment your website is closed, and we cannot see the issue and help you. The previous access doesn't work.

Hannes

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Jul 31, 2020 10:53 pm

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Tom

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Tom,

I'm sure if you had read my last two messages you would have seen that any site with css smooth scrolling has this problem. Just add it in Chrome on your testsite to see. It's not that difficult to do. Takes a couple of seconds.

Please stop to blame this on others. The fact that no one besides me has reported this is also untrue. I've seen at least two other posts without searching the forum. I'm sure I'd find more.

I have reported this issue right after the last major update, how long was that ago, three months maybe, and you haven't even been able to acknowledge that problem, not even bothering to do the most simple checks while blaming users. To call this behaviour a disappointment is a big understatement.

I can also provide you with login data, but as I sait, it can easily be reproduce on your test site.

Johannes

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Tom

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Aug 01, 2020 8:27 am

(@tomson)

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Posted by: @hannes

that any site with css smooth scrolling has this problem

So you're asking us to make wpDiscuz compatible with the CSS code for smooth scrolling. We'll check it with the smooth scrolling CSS and make it compatible if possible. I'll update soon.

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Hannes

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Aug 01, 2020 10:29 am

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Yes, please!

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Aug 12, 2020 3:38 pm

(@hannes)

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So, I have seen that the last update fixed the issue pretty much. There is just one small thing I noticed on mobile devices: When you tab the bubble, it scrolls down to the comment form. But if you then decide to scroll some more, the bubble does not work anymore unless it looses focus. That is, it does not work anymore until the user tabs anywhere else on the screen. Scrolling does not remove focus from the element.