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Issue [Solved] Comment box disappeared

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How-to and Troubleshooting

Last Post by richards1052 3 years ago

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Posts: 7

richards1052

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Feb 03, 2023 9:40 am

(@richards1052)

Active Member

Joined: 5 years ago

[#6657]

Any idea why my comment box would disappear suddenly? I've used Discuz for 4-5 yrs. Never had this happen. Comments are also enabled under Discussion and my theme. And on individual posts. Also, how do I fix this?

Website URL

https://www.richardsilverstein.com/2023/02/02/israeli-transphobia-education-minister-bars-8-year-old-student-from-orthodox-school/#respond

Topic Tags

comment box display issue

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Posts: 8300

Asti

Support

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Feb 03, 2023 11:55 am

(@asti)

Illustrious Member

Joined: 8 years ago

@richards1052,

The issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 7

richards1052

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Feb 04, 2023 1:23 am

(@richards1052)

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Joined: 5 years ago

The comment box is now displaying on mobile (see bottom screenshot). But not on desktop. Can you pls try to help me figure out why this is happening.

Posts: 7

richards1052

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Feb 04, 2023 1:46 am

(@richards1052)

Active Member

Joined: 5 years ago

My web host discovered that the plugin rich text editor was causing the comment box to disappear. After disabling it, the box displayed. I would like to be to use the rich text editor. Can you help me figure out why this is happening?

Posts: 7

richards1052

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Feb 04, 2023 9:45 am

(@richards1052)

Active Member

Joined: 5 years ago

I just discovered that after disabling rich text editor, and the comment box displaying once more, you can't actually publish a comment. You type text, click on "post" and "submitting" displays on screen and hangs.

I'm done with wpdiscuz. Used it for years and was very happy. Don't know what's wrong here. But don't have time to figure this mess out.