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[Solved] Closed Comments data need be regenerated

✦ Summarize Topic

How-to and Troubleshooting

Last Post by troyneal 3 years ago

7 Posts

2 Users

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troyneal

(@troyneal)

Posts: 4

Active Member

Topic starter

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[#7257]

When I click the button to do this, it takes me to a screen where the options are grayed out and I can't click the regen button. Tried sending email for support multiple times as I've seen this issue in other topics but no reply. Want to buy addon bundle but don't want to do so until this is fixed. Great plugin and thank you!

Website URL

https://troypoint.com

Posted : 06/04/2023 2:52 am

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Asti

(@asti)

Posts: 8259

Illustrious Member Support

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We don't find such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 06/04/2023 12:40 pm

troyneal

(@troyneal)

Posts: 4

Active Member

Topic starter

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Thank you! Email sent.

Posted : 06/04/2023 5:21 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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ok @troyneal, thank you!

I've already asked the developers to check the issue. I'll update the topic once I get news for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 06/04/2023 5:29 pm

troyneal

(@troyneal)

Posts: 4

Active Member

Topic starter

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Thank you!

Posted : 06/04/2023 10:46 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@troyneal,

The issue is already fixed by our developers. Please check it.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 07/04/2023 11:29 am

troyneal

(@troyneal)

Posts: 4

Active Member

Topic starter

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