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[Solved] Closed Comments data need be regenerated

 
How-to and Troubleshooting
Last Post by troyneal 2 years ago
7 Posts
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Posts: 4
 troyneal
Topic starter
Apr 05, 2023 10:52 pm
(@troyneal)
Active Member
Joined: 2 years ago

When I click the button to do this, it takes me to a screen where the options are grayed out and I can't click the regen button.  Tried sending email for support multiple times as I've seen this issue in other topics but no reply.  Want to buy addon bundle but don't want to do so until this is fixed.  Great plugin and thank you!

Website URL
https://troypoint.com
6 Replies
Asti
Posts: 7664
 Asti
Support
Apr 06, 2023 8:40 am
(@asti)
Illustrious Member
Joined: 7 years ago

We don't find such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4
 troyneal
Topic starter
Apr 06, 2023 1:21 pm
(@troyneal)
Active Member
Joined: 2 years ago

Thank you!  Email sent. 

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664
Asti - X.com
Apr 06, 2023 1:29 pm
Reply totroyneal

ok @troyneal, thank you!

I've already asked the developers to check the issue. I'll update the topic once I get news for you. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4
 troyneal
Topic starter
Apr 06, 2023 6:46 pm
(@troyneal)
Active Member
Joined: 2 years ago

Thank you!

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664
Asti - X.com
Apr 07, 2023 7:29 am
Reply totroyneal

@troyneal,

The issue is already fixed by our developers. Please check it.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4
 troyneal
Topic starter
Apr 07, 2023 1:24 pm
(@troyneal)
Active Member
Joined: 2 years ago

Thank you guys very much for your help!  I will be getting plugin bundle today!

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