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[Solved] Awaiting for approval

goodlab · 2020-06-13T13:55:33Z

New users are getting their comments marked as Awaiting for approval. But I don't have any settings enabled for that. Where do I set it so that this doesn't happen?

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How-to and Troubleshooting

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goodlab

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Jun 16, 2020 12:31 pm

(@goodlab)

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Ok I created and sent the account to your email address

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Asti

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Jun 16, 2020 12:45 pm

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goodlab

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ok @goodlab,

we'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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goodlab

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Jun 16, 2020 1:01 pm

(@goodlab)

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Thanks Asti

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goodlab

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Jun 16, 2020 4:02 pm

(@goodlab)

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Hi - checking in. Hope you can make some progress on this issue today.

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Asti

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Jun 16, 2020 4:52 pm

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@goodlab,

Could you please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site, and send it to info[at]gvectors.com email address to allow us to check it.

It's hard to check the issue on your live website.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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goodlab

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Jun 16, 2020 5:03 pm

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I will copy the site in a new environment on our server - you can access it there.

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goodlab

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Jun 16, 2020 5:21 pm

(@goodlab)

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Just create a dupe site and email you the info

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goodlab

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Jun 17, 2020 1:29 pm

(@goodlab)

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Did you get access to the website? Find out why we are having the issue?

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Asti

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Jun 17, 2020 3:13 pm

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goodlab

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@goodlab,

we still need a copy of your website to debug the issue on our local servers.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 40

goodlab

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Jun 17, 2020 3:46 pm

(@goodlab)

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I copied the site for you and gave you that info via email. Won't that work to debug?

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Asti

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Jun 17, 2020 5:10 pm

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goodlab

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@goodlab,

I'm sorry, but we'll need to debug it locally. We'll need to find which part of the code caused the issue. As I've already mentioned we don't find such an issue on our test websites.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.