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How-to and Troubleshooting
Last Post by goodlab 5 years ago
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Posts: 40
 goodlab
Topic starter
Jun 16, 2020 8:31 am
(@goodlab)
Eminent Member
Joined: 5 years ago

Ok I created and sent the account to your email address

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664
Asti - X.com
Jun 16, 2020 8:45 am
Reply togoodlab

ok @goodlab,

we'll check and back to you asap. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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Posts: 40
 goodlab
Topic starter
Jun 16, 2020 9:01 am
(@goodlab)
Eminent Member
Joined: 5 years ago

Thanks Asti

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Posts: 40
 goodlab
Topic starter
Jun 16, 2020 12:02 pm
(@goodlab)
Eminent Member
Joined: 5 years ago

Hi - checking in. Hope you can make some progress on this issue today. 

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664
Asti - X.com
Jun 16, 2020 12:52 pm
Reply togoodlab

@goodlab,

Could you please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site, and send it to info[at]gvectors.com email address to allow us to check it.

It's hard to check the issue on your live website. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Reply
Posts: 40
 goodlab
Topic starter
Jun 16, 2020 1:03 pm
(@goodlab)
Eminent Member
Joined: 5 years ago

I will copy the site in a new environment on our server - you can access it there. 

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Posts: 40
 goodlab
Topic starter
Jun 16, 2020 1:21 pm
(@goodlab)
Eminent Member
Joined: 5 years ago

Just create a dupe site and email you the info

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Posts: 40
 goodlab
Topic starter
Jun 17, 2020 9:29 am
(@goodlab)
Eminent Member
Joined: 5 years ago

Did you get access to the website?  Find out why we are having the issue?

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664
Asti - X.com
Jun 17, 2020 11:13 am
Reply togoodlab

@goodlab,

we still need a copy of your website to debug the issue on our local servers.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Reply
Posts: 40
 goodlab
Topic starter
Jun 17, 2020 11:46 am
(@goodlab)
Eminent Member
Joined: 5 years ago

I copied the site for you and gave you that info via email. Won't that work to debug?

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664
Asti - X.com
Jun 17, 2020 1:10 pm
Reply togoodlab

@goodlab,

I'm sorry, but we'll need to debug it locally. We'll need to find which part of the code caused the issue. As I've already mentioned we don't find such an issue on our test websites. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Reply
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