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[Solved] Awaiting for approval

goodlab · 2020-06-13T13:55:33Z

New users are getting their comments marked as Awaiting for approval. But I don't have any settings enabled for that. Where do I set it so that this doesn't happen?

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How-to and Troubleshooting

Last Post by goodlab 5 years ago

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Posts: 40

goodlab

Topic starter

Jun 16, 2020 8:31 am

(@goodlab)

Eminent Member

Joined: 5 years ago

Ok I created and sent the account to your email address

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8188

Jun 16, 2020 8:45 am

Reply to

goodlab

ok @goodlab,

we'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 40

goodlab

Topic starter

Jun 16, 2020 9:01 am

(@goodlab)

Eminent Member

Joined: 5 years ago

Thanks Asti

Posts: 40

goodlab

Topic starter

Jun 16, 2020 12:02 pm

(@goodlab)

Eminent Member

Joined: 5 years ago

Hi - checking in. Hope you can make some progress on this issue today.

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8188

Jun 16, 2020 12:52 pm

Reply to

goodlab

@goodlab,

Could you please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site, and send it to info[at]gvectors.com email address to allow us to check it.

It's hard to check the issue on your live website.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 40

goodlab

Topic starter

Jun 16, 2020 1:03 pm

(@goodlab)

Eminent Member

Joined: 5 years ago

I will copy the site in a new environment on our server - you can access it there.

Posts: 40

goodlab

Topic starter

Jun 16, 2020 1:21 pm

(@goodlab)

Eminent Member

Joined: 5 years ago

Just create a dupe site and email you the info

Posts: 40

goodlab

Topic starter

Jun 17, 2020 9:29 am

(@goodlab)

Eminent Member

Joined: 5 years ago

Did you get access to the website? Find out why we are having the issue?

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8188

Jun 17, 2020 11:13 am

Reply to

goodlab

@goodlab,

we still need a copy of your website to debug the issue on our local servers.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 40

goodlab

Topic starter

Jun 17, 2020 11:46 am

(@goodlab)

Eminent Member

Joined: 5 years ago

I copied the site for you and gave you that info via email. Won't that work to debug?

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8188

Jun 17, 2020 1:10 pm

Reply to

goodlab

@goodlab,

I'm sorry, but we'll need to debug it locally. We'll need to find which part of the code caused the issue. As I've already mentioned we don't find such an issue on our test websites.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.