Hi, recently updated from version 5. Readers are reporting they are not receiving e-mails on comments where they are opted to receive e-mails when a user replies. Interestingly it works for comments where they have signed up before we upgraded, so some sort of issue since the update. Described here: https://www.doctorofcredit.com/update-to-comments/#comment-1736042
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Nov 14, 2023 3:54 am
9 Replies
Nov 14, 2023 2:51 pm
Hi,
For further support please leave some feedback for each point mentioned in this FAQ: https://wpdiscuz.com/community/f-a-q/wpdiscuz-subscription-and-email-notification-dont-work/#post-6407
Nov 15, 2023 1:39 am
1. This is working
2. Have waited days and still nothing
3. Done
4. We have confirmation turned off
5. Tried this, as mentioned all other e-mails are working fine and reply emails from before the update are also working. Just not new subscriptions since updating to v7
6. Done
7. Done
8. Done
9. Done
10. Shows as 'wp_wc_comments_subscription' I assume thats the right one?
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We've received the email notification. See the screenshot below:
Nov 15, 2023 11:54 pm
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@asti Hi, that is the whole thread reply e-mail. I'm talking about replies to your specific comment. I've posted a reply there now.
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ok @doctorofcredit,
Let's conduct another test. Kindly either approve this comment or respond as an administrator.
Nov 17, 2023 12:41 am
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@asti Done
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We have not received a reply from you for over a couple of weeks, therefore we will be closing this topic. Please create a new one if you require any additional help.
Thank You!
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