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Issue [Solved] ERROR: Please accept the privacy policy

✦ Summarize Topic

Plugin Update Issues

Last Post by babs 2 years ago

13 Posts

4 Users

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Posts: 3

Feronis

Topic starter

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Oct 23, 2023 4:44 pm

(@feronis)

Active Member

Joined: 2 years ago

[#7717]

Hi. Since the last wpdiscuz update I'm getting "ERROR: Please accept the privacy policy" error message when trying to leave a comment on the website (www.hronikatm.com).

I’ve tried to fix it and add “Agree to terms” checkbox in comments. It shows, one can check it but none the less the same error message still appears when trying to post the comment even with checked “agree” box.

Could anyone please help me sort this? Thanks!

Website URL

https://www.hronikatm.com/

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12 Replies

Posts: 132

Jacob

Support

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Oct 23, 2023 11:19 pm

(@jacob)

Estimable Member

Joined: 10 years ago

Hi @feronis,

It seems the error you've mentioned comes from the Akismet plugin and it's not properly configured. Can you please deactivate it just for testing purposes and re-check?

In case you want to say thank you! 🙂

We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

3 Replies

Feronis

(@feronis)

Joined: 2 years ago

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Posts: 3

Oct 23, 2023 11:49 pm

Reply toJacob

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Hi, @jacob,

Thanks for replying. I’ve tried to turn off Akismet, but it didn’t help unfortunately (

Last weDiscuz update (7.6.11) was 4 days ago, exactly when new comments have stopped coming. So this is why I thought that maybe this update has caused this issue. Akismet was updated about a month ago and till now it was not causing any troubles.

babs

(@babs)

Joined: 5 years ago

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Posts: 12

Oct 24, 2023 1:02 am

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Feronis

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@feronis I have exactly the same problem. I have updated the checkbox, but still, nobody can leave a comment.

babs

(@babs)

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Posts: 12

Oct 24, 2023 1:00 am

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@jacob I have exactly the same problem as @feronis

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babs

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Oct 24, 2023 4:28 pm

(@babs)

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People still can not leave a comment... If I choose another sort of comment form (not wpdiscuz) , will all previous comments stay or would i lose them?

Posts: 132

Jacob

Support

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Oct 24, 2023 9:23 pm

(@jacob)

Estimable Member

Joined: 10 years ago

Hi @feronis @babs

We didn't see such an issue on our test websites, can you kindly provide us a clone of your website using the Duplicator plugin or create a staging site and provide us full access to it, to allow our developers to check the issue?

wpDiscuz uses WordPress's DB to store the comments, so they will be there even after the deactivation of the wpDiscuz.

In case you want to say thank you! 🙂

We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

1 Reply

babs

(@babs)

Joined: 5 years ago

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Posts: 12

Oct 25, 2023 8:17 pm

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@jacob Ok, how can I send to you what I have downloaded?

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babs

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Oct 25, 2023 8:30 pm

(@babs)

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Joined: 5 years ago

Isn'it a better idea to send you my login? I do not understand how duplicator works....

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Jacob

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(@jacob)

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Posts: 132

Oct 25, 2023 9:38 pm

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babs

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@babs For safety purposes, it'd be better to create a staging site and send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂

We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 3

Feronis

Topic starter

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Nov 02, 2023 12:54 pm

(@feronis)

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Joined: 2 years ago

It looks like it was a plugins compatibility issue.

That error came from the wp-gdpr-compliance plugin ( https://wordpress.org/plugins/wp-gdpr-compliance/):

wp-gdpr-compliance/Utils/Integration.php: self::KEY_ERROR => __( 'Please accept the privacy policy', 'wp-gdpr-compliance' )

Disbaling gdpr plugin helped.

2 Replies

Asti

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(@asti)

Joined: 8 years ago

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Posts: 8210

Nov 03, 2023 1:28 pm

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Feronis

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@feronis,

You should contact the Cookie Information | Free GDPR Consent Solution plugin support with this question. Probably there is an option that should be configured correctly.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

babs

(@babs)

Joined: 5 years ago

Active Member

Posts: 12

Nov 03, 2023 5:02 pm

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Asti

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@asti @feronis I found out that it was not a problem with WPDiscuz because I had replaces it with the comment system of Jetpack and I got the same notice warning. So I replaced my GDPR plugin and now it works again!

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