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Issue [Solved] ERROR: Please accept the privacy policy

✦ Summarize Topic

Plugin Update Issues

Last Post by babs 2 years ago

13 Posts

4 Users

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Feronis

(@feronis)

Posts: 3

Active Member

Topic starter

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[#7717]

Hi. Since the last wpdiscuz update I'm getting "ERROR: Please accept the privacy policy" error message when trying to leave a comment on the website (www.hronikatm.com).

I’ve tried to fix it and add “Agree to terms” checkbox in comments. It shows, one can check it but none the less the same error message still appears when trying to post the comment even with checked “agree” box.

Could anyone please help me sort this? Thanks!

Website URL

https://www.hronikatm.com/

Posted : 23/10/2023 4:44 pm

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Jacob

(@jacob)

Posts: 132

Estimable Member Support

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Hi @feronis,

It seems the error you've mentioned comes from the Akismet plugin and it's not properly configured. Can you please deactivate it just for testing purposes and re-check?

In case you want to say thank you! 🙂

We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 23/10/2023 11:19 pm

Feronis

(@feronis)

Posts: 3

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Hi, @jacob,

Thanks for replying. I’ve tried to turn off Akismet, but it didn’t help unfortunately (

Last weDiscuz update (7.6.11) was 4 days ago, exactly when new comments have stopped coming. So this is why I thought that maybe this update has caused this issue. Akismet was updated about a month ago and till now it was not causing any troubles.

Posted : 23/10/2023 11:49 pm

babs

(@babs)

Posts: 12

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@jacob I have exactly the same problem as @feronis

Posted : 24/10/2023 1:00 am

babs

(@babs)

Posts: 12

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@feronis I have exactly the same problem. I have updated the checkbox, but still, nobody can leave a comment.

Posted : 24/10/2023 1:02 am

babs

(@babs)

Posts: 12

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People still can not leave a comment... If I choose another sort of comment form (not wpdiscuz) , will all previous comments stay or would i lose them?

Posted : 24/10/2023 4:28 pm

Jacob

(@jacob)

Posts: 132

Estimable Member Support

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Hi @feronis @babs

We didn't see such an issue on our test websites, can you kindly provide us a clone of your website using the Duplicator plugin or create a staging site and provide us full access to it, to allow our developers to check the issue?

wpDiscuz uses WordPress's DB to store the comments, so they will be there even after the deactivation of the wpDiscuz.

In case you want to say thank you! 🙂

We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 24/10/2023 9:23 pm

babs

(@babs)

Posts: 12

Active Member

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@jacob Ok, how can I send to you what I have downloaded?

Posted : 25/10/2023 8:17 pm

babs

(@babs)

Posts: 12

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Isn'it a better idea to send you my login? I do not understand how duplicator works....

Posted : 25/10/2023 8:30 pm

Jacob

(@jacob)

Posts: 132

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@babs For safety purposes, it'd be better to create a staging site and send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂

We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 25/10/2023 9:38 pm

Feronis

(@feronis)

Posts: 3

Active Member

Topic starter

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It looks like it was a plugins compatibility issue.

That error came from the wp-gdpr-compliance plugin ( https://wordpress.org/plugins/wp-gdpr-compliance/):

wp-gdpr-compliance/Utils/Integration.php: self::KEY_ERROR => __( 'Please accept the privacy policy', 'wp-gdpr-compliance' )

Disbaling gdpr plugin helped.

Posted : 02/11/2023 12:54 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@feronis,

You should contact the Cookie Information | Free GDPR Consent Solution plugin support with this question. Probably there is an option that should be configured correctly.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 03/11/2023 1:28 pm

babs

(@babs)

Posts: 12

Active Member

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@asti @feronis I found out that it was not a problem with WPDiscuz because I had replaces it with the comment system of Jetpack and I got the same notice warning. So I replaced my GDPR plugin and now it works again!

Posted : 03/11/2023 5:02 pm

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