We're experiencing some issues where users cannot reply to a comment.
When they click "reply" it doesn't do anything.
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Jun 12, 2020 5:46 pm
10 Replies
Jun 12, 2020 5:49 pm
Hi @nicksterfl,
When you hit the reply button and nothing happens:
1. Make sure you've deactivated Jatpack Comments
2. Delete all caches and purge CDN
-- If you don't have Jetpack Comments installed
3. Delete all caches and purge CDN
-- If it doesn't help
4. Open Firefox or Chrome console, reload the page, and check all JavaScrip Errors. Most of the cases you'll find the plugin which causes that error. Just deactivate it and wpDiscuz will work fine.
Jun 12, 2020 5:51 pm
where would I find Jetpack comments?
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We've just checked your website. It's work fine.
Please see the testing reply here: https://www.saltstrong.com/articles/fish-measuring-tips/#comment-55262
Could you please tell me a little more about the issue? Where exactly are you running into this error? Probably this is a devise specific issue.
Jun 12, 2020 6:02 pm
it's odd, because for some users it works, for other users when they click reply nothing happens.
I just purged our CDN and page cache from the server level to see if that fixes it for some users.
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Jun 12, 2020 6:47 pm
I had a user send a video of what it's doing on their end.
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Could you please ask the user to press CTRL+F5 (twice) on the frontend and try to comment again?
Also if it's possible please ask a user to press F12 and send us the errors he/she see.
Jun 12, 2020 7:40 pm
this is working now.
It ended up being not related to wpdiscuz, but rather another script that was preventing the remainder of the page to be loaded fully.
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