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[Solved] Server down - 502 Bad Gateway


EAA
Posts: 4
 EAA
Topic starter
(@eaa)
New Member
Joined: 1 year ago

Hi,

We have got this error affecting the entire access to the server. Is there anyway to prevent it?

Thank you.

Error:

[07-Jun-2020 2306 UTC] PHP Fatal error:  Uncaught Error: Cannot use object of type WP_Error as array in /var/www/vhosts/fpsjp.net/wp-content/plugins/wpdiscuz/utils/class.WpdiscuzHelper.php:744 Stack trace: #0 /var/www/vhosts/fpsjp.net/wp-content/plugins/wpdiscuz/utils/class.WpdiscuzHelper.php(717): WpdiscuzHelper->isValidAvatar('nrl3x86@xswxsyw...') #1 /var/www/vhosts/fpsjp.net/wp-includes/class-wp-hook.php(288): WpdiscuzHelper->preGetDefaultAvatarForGuest(NULL, 'nrl3x86@xswxsyw...', Array) #2 /var/www/vhosts/fpsjp.net/wp-includes/plugin.php(206): WP_Hook->apply_filters(NULL, Array) #3 /var/www/vhosts/fpsjp.net/wp-includes/pluggable.php(2621): apply_filters('pre_get_avatar', NULL, 'nrl3x86@xswxsyw...', Array) #4 /var/www/vhosts/fpsjp.net/wp-content/plugins/wpdiscuz/themes/default/class.WpdiscuzWalker.php(154): get_avatar('nrl3x86@xswxsyw...', 64, '', '\xE3\x82\x93', Array) #5 /var/www/vhosts/fpsjp.net/wp-includes/class-wp-walker.php(144): WpdiscuzWalker->start_el('

Optional data:

{"form""745945874283-gc9koj9nolpi2kr96v30rkfs8qqv7tnl.apps.googleusercontent.com","googleClientSecret"\/\/fpsjp.net\/wp-content\/uploads\/2020\/06\/EAA_icon_avatar.jpg","defaultAvatarUrlForGuest"\/\/fpsjp.net\/wp-content\/uploads\/2020\/06\/EAA_icon_avatar.jpg","changeAvatarsEverywhere""rgba(225, 225, 225, 0.92)","newLoadedCommentBGColor"".comments-area{width"rgb(136, 136, 136)","bbp_moderator":"rgb(136, 136, 136)","bbp_participant":"rgb(136, 136, 136)","bbp_spectator":"rgb(136, 136, 136)","bbp_blocked":"rgb(136, 136, 136)","post_author""image\/jpeg","gif":"image\/gif","png":"image\/png","ico":"image\/x-icon"},"wmuMaxFileSize""[number] [time_unit] [adjective]","isUsePoMo"10}}

5 Replies
Tom
Posts: 447
 Tom
Support
(@tomson)
Support Team
Joined: 6 years ago

Hi @eaa,

Please provide your WordPress and Server PHP versions.

Also, a list of all active plugins you use. And please let us know, do you use WP Editor plugin? If you use this plugin, you should follow to this support topic and fix it asap: https://wordpress.org/support/topic/if-your-plugin-is-going-haywire-click-here-for-the-fix-jan-2020/

EAA
Posts: 4
 EAA
Topic starter
(@eaa)
New Member
Joined: 1 year ago

Hi @tomson ,

Thanks for your reply.

We don't use the WP Editor.

- WordPress 5.3.3

- PHP 7.2.31

Plugin:

AdRotate Professional

Akismet Anti-Spam

AmazonJS

AMIMOTO Plugin Dashboard

Apester Interactive Content

C3 Cloudfront Cache Controller

Classic Editor

DigiPress Ex - Blocks

DigiPress Ex - Shortcodes

Duplicate Post

Google Tag Manager for Wordpress

Google XML Sitemaps

Imsanity

Internal Links Manager

Japanese Proofreading Preview

Jetpack by WordPress.com

Nginx Cache Controller

Nginx Mobile Theme

OneSignal Push Notifications

Public Post Preview

Redis Object Cache

Search Regex

Simple GA Ranking

SmartFormat

User Role Editor

VaultPress

WP Multibyte Patch

WP-Optimize - Clean, Compress, Cache

wpDiscuz

WPアソシエイトポストR2

 

I know. I want to reduce the number of plugins.But it's a big site in Japan and it's hard to reduce it....

We are verifying this on our test site as well, but we are still unable to determine the cause of the problem.

 

Thank you for your cooperation.

1 Reply
Tom
 Tom
Support
(@tomson)
Joined: 6 years ago

Support Team
Posts: 447

@eaa,

This is a WordPress 5.3.3 version related issue. I recommend clone your website using Duplicator into some sub-domain and try to update to WordPress 5.4 latest version.

EAA
Posts: 4
 EAA
Topic starter
(@eaa)
New Member
Joined: 1 year ago

Hi @tomson

Thank you. I'll give it a try.

EAA
Posts: 4
 EAA
Topic starter
(@eaa)
New Member
Joined: 1 year ago

@tomson 

The site is working fine.
Thanks for your support.

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